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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

I could find no way out of my crisis!

I was deeply in debt with credit and store cards and could not longer meet my payments. I am a pensioner and just didn’t know how to resolve this. Stepchange took over the contact with my creditors and reached an affordable rate at which to settle the debts. I’m doing so took the worry and anxiety off my mind. Reviewed on: 1st May 2024

Been handling my debt for many years diamond of a co...

Been handling my debt for many years diamond of a company took all my worries away Reviewed on: 1st May 2024

Takes the pressure off stops all worry knowing that...

Takes the pressure off stops all worry knowing that the pressure is off.so easy to do and very simole Reviewed on: 1st May 2024

Took a very stressful situation and made it an easy...

Took a very stressful situation and made it an easy one. Gave excellent advice unique to my situation and always supportive when I needed to make changes to my minimum payment. Reviewed on: 1st May 2024

Very helpful people on the phone explain everything...

Very helpful people on the phone explain everything in detail... Reviewed on: 1st May 2024

It has been first class in all aspects u

It has been first class in all aspects u Reviewed on: 1st May 2024

So helpful and kind.

So helpful and kind. They really helped me with my debts. The customer service is excellent. You really feel their there to help you. Reviewed on: 1st May 2024

Very grateful to step change and thier staff , I’m n...

Very grateful to step change and thier staff , I’m not sure where I would be right now if I didn’t use them Reviewed on: 1st May 2024

Excellent Service - Debt Management

I switched to step change for advice on my debt management plan as i was being charged on my current one. Step Change made it really simple for me to switch it over. The process was simple, quick and someone was always on hand if I needed help Reviewed on: 1st May 2024

Excellent service and support.

Excellent service and support. People on the phone are friendly, knowledgeable and put you at ease, The support for what can be a worrying time is second to none and I feel confident of the change Reviewed on: 1st May 2024

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