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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18626 reviews)

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4.92

Based on 18,626 reviews, last reviewed 14th Jun 2026

187650% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thank you Being in financial difficulties has significant adverse implications, including on mental health. StepChange were there for me when I needed help and ... Read more Reviewed on: 14th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18626)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Was really struggling with debts and couldn’t see a...

Was really struggling with debts and couldn’t see a way out of it. Step change made everything so easy without judgment. Reviewed on: 1st May 2024

Excellent

There service is superb. The staffs are excellent Reviewed on: 1st May 2024

Having struggled for some time to pay my debts I con...

Having struggled for some time to pay my debts I contacted StepChange they were and still are a great help to all my solutions they listen and advise what’s the best plan that suits you and what you can afford to pay …..thank you Reviewed on: 1st May 2024

I found myself in a financial mess after my partner...

I found myself in a financial mess after my partner passed away…not only was it an emotional loss but also a loss of income too…I tried to cope with everything for around 4 months but knew I just couldn’t…I was getting letters and falling behind, interest was continuing to be applied so everything became a total nightmare…it was on The Martin Lewis program I took down details of StepChange….the next day I went online answered all that was asked…filled in online…I’ve never had to speak to anyone in person which was a relief then some days later received an email to say my DMP debt management plan was up and running…I’m into my 2nd year now …I pay by direct debit and receive an online statement every month showing where I am with my 10 debts…it’s not cost me a penny to do and has given me peace of mind doing so….Brian Reviewed on: 1st May 2024

Helped me so much.

Helped me so much. Got me out of a dark place. Reviewed on: 1st May 2024

Debt free thanks to Stepchange

I'm embarrassed that I got into a crazy amount of debt due to lack of self control, and I was just about managing to stay on top of it but I was paying so much interest, it would've taken many more years to pay off than it did with the help of Stepchange. They didn't judge, they explained my options and I went with a debt management plan. They told me what to expect, wrote to my 12 creditors and they all knew who Stepchange were so it was all very easy. Some creditors even stopped the interest. I made one combined payment to Stepchange, and 3 and a half years later, I'm now debt free. It's very satisfying seeing your accounts close one by one when you finish paying them off, and you can do everything online such as changing account numbers if the debt is passed on. Most people don't like to admit to debt but if anyone I knew were struggling, I'd recommend Stepchange in a heartbeat. Reviewed on: 1st May 2024

Been with step change for years best thing to do if...

Been with step change for years best thing to do if your debts are spiraling Reviewed on: 1st May 2024

Amazing help from StepChange

StepChange provided easy to understand guidance for debt management and helped us manage these debts so we had sufficient money to live on. We were stressed before balancing debt payments leaving nothing to live on. Of all the debt management companies we contacted, StepChange were well ahead of all others. Reviewed on: 1st May 2024

I've been with stepchange a number of years now and...

I've been with stepchange a number of years now and have always found them to be very helpful, especially when you have worry s about the situation you've found self in. Reviewed on: 1st May 2024

These guys listen don’t judge you and give great adv...

These guys listen don’t judge you and give great advice Reviewed on: 1st May 2024

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