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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

They just work, very fair and helpful.

They just work, very fair and helpful. Reviewed on: 1st May 2024

Excellent service.

The lady today was very pleasant and helpful. Made me feel relaxed throughout the process. Reviewed on: 1st May 2024

One of the best

Find them helpful but need them to understand about how people receive their money and things in their life is not as simple as it seem. I know how helpful they are. They have kept debt people contacting us which we are grateful. Find there website difficult to manage.Wont stop using theml Reviewed on: 1st May 2024

Great help with debt management plan, takes a lot of...

Great help with debt management plan, takes a lot of pressure who struggling mentally Reviewed on: 1st May 2024

Thank goodness for StepChange, less worry and sleepn...

Thank goodness for StepChange, less worry and sleepness nights Reviewed on: 1st May 2024

They helped with my debt.

They helped with my debt. Always helpful if I miss a month. Reviewed on: 1st May 2024

Step change really supported us through a difficult...

Step change really supported us through a difficult time. Very helpful. Reviewed on: 1st May 2024

I honestly don't know what would have become of me w...

I honestly don't know what would have become of me without Stepchange. They are always there with sound advice, and have helped me manage things so I've been able to cope and maintain some sort of decent living standards. They are simply amazing Reviewed on: 1st May 2024

Great support, explanation and service

Great support, explanation and service Reviewed on: 1st May 2024

Amazing from the start.

Amazing from the start. Made my life so much happier taking the burden away and always excellent customer service. Reviewed on: 1st May 2024

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