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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Fantastic service

Helpful, knowledgeable with practical advice, highly recommended. Help you when you feel you have nowhere to turn. Can see the light at the end of a very long tunnel thanks to their help Reviewed on: 1st May 2024

Friendky, knowledgable staff giving total peace of m...

Friendky, knowledgable staff giving total peace of mind. Reviewed on: 1st May 2024

I am so happy with the support I am receiving if not...

I am so happy with the support I am receiving if not for StepChange my property could have been repossessed by Debtors. I would recommend StepChange to friends and family. Reviewed on: 1st May 2024

StepChange saved my sanity as I was contemplating co...

StepChange saved my sanity as I was contemplating committing suicide after I was scammed in a romance plot online Reviewed on: 1st May 2024

Superb help and support

Superb help and support throughout my journey to getting debt free Reviewed on: 1st May 2024

I can’t express my gratitude enough.

I can’t express my gratitude enough. They are the kindest, least judgemental people you could ask for. They lowered my stress levels from unbearable to happily manageable. I would recommend them to anyone who is feeling financial stress. Reviewed on: 1st May 2024

Step change literally saved my life.

Step change literally saved my life. I was in debt due to high cost of living, i was under so much pressure. When i contacted them they made it simple for me to get my life back on track by simply consolidating my debts into obw affordable payment.I am very grateful for their service. I highly recommend them to anyone struggling with them. Reviewed on: 1st May 2024

Since my DMP approved .

Since my DMP approved . My life change in better way . I was struggling with money and very stressful situation . Paying less each month is helping a lot me and my family . Now less stress and a better life thank you very much for every thing . Reviewed on: 1st May 2024

Clearing Debts

Step Change was a god send for us at a time when life was a nightmare due to ill health and very little money coming in. The phone was constantly ringing from financial institutions wanting payment but overnight thanks to Step Change stopped all that. Still not cleared every debt but life is now manageable and next year finally we will be debt free thanks to Step Change. Reviewed on: 1st May 2024

Fantastic company ,sorted everything out with my cre...

Fantastic company ,sorted everything out with my credit companies professionally ,quickly and efficiently. Reviewed on: 1st May 2024

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