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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Step change literally saved my life.

Step change literally saved my life. I was in debt due to high cost of living, i was under so much pressure. When i contacted them they made it simple for me to get my life back on track by simply consolidating my debts into obw affordable payment.I am very grateful for their service. I highly recommend them to anyone struggling with them. Reviewed on: 1st May 2024

Since my DMP approved .

Since my DMP approved . My life change in better way . I was struggling with money and very stressful situation . Paying less each month is helping a lot me and my family . Now less stress and a better life thank you very much for every thing . Reviewed on: 1st May 2024

Clearing Debts

Step Change was a god send for us at a time when life was a nightmare due to ill health and very little money coming in. The phone was constantly ringing from financial institutions wanting payment but overnight thanks to Step Change stopped all that. Still not cleared every debt but life is now manageable and next year finally we will be debt free thanks to Step Change. Reviewed on: 1st May 2024

Fantastic company ,sorted everything out with my cre...

Fantastic company ,sorted everything out with my credit companies professionally ,quickly and efficiently. Reviewed on: 1st May 2024

The plan has given me peace of mind.

The plan has given me peace of mind. I find it very easy to keep track of my spending now Reviewed on: 1st May 2024

Amazing help so understanding, caring and proactive

Amazing help so understanding, caring and proactive Reviewed on: 1st May 2024

Simple and the best thing I’ve done

Really helpful from the start. Setting an affordability amount that could be amended to your requirements if needed due to any change. Best thing I done I am now completely debt free and will remain that way Reviewed on: 1st May 2024

I have debt management plan with stepchange.

I have debt management plan with stepchange.the people on the other end of the phone are very reassuring and helpful.i can't fault them..always understanding and patient, polite and approachable... Reviewed on: 1st May 2024

Light at end of tunnel

After getting myself into enormous debt 2018 someone mentioned step change They were very considerate didn't judge just wiling to help. They gave me all the options and I pay an affordable payment each month to my circumstances I'm forever grateful Reviewed on: 1st May 2024

Staff were very helpful and understood my needs.

Staff were very helpful and understood my needs. Reviewed on: 1st May 2024

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