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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16829 reviews)

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4.95

Based on 16,829 reviews, last reviewed 20th May 2026

101650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service The website is easy to navigate and extremely user friendly. On the occasions that a telephone call was required I found the colleagues very helpful ... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16829)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Always there for you

Stepchange have helped me from a very VERY deep and dark debt hole. Things are moving in the right direction now, and it’s all down to stepchange. Couldn’t have done it without them. Reviewed on: 4th September 2021

I Can Always Ask Step Change For Advice

I don't feel embarrassed about my debt problems anymore thanks to the friendly advisers at Step Change. Reviewed on: 4th September 2021

A great helping hand.

Helped me out when i had no where else to turn, so grateful. Reviewed on: 4th September 2021

Very Helpful

Step Change took all my fears and debt worries away just with a call. They are a helper when all debtors are on you, you've got step change to the rescued. Reviewed on: 4th September 2021

Happy Client

I am very pleased with the support that I get from Stepchange, the staff is always polite, empathetic and helpful. Reviewed on: 4th September 2021

Changed my life!

Literally changed my life.. had an expensive divorce.. court fees ran up to thousands put them on c cards. After final court appearance I got a settlement but lost my job as I was in business with my ex husband.. 3 years on was really struggling to clear this divorce debt not helped by c card companies keep pushing up the minimum payment.. Tried my bank whom I've been with for over 40 years.. Never caused them any grief.. Run a great little business with them yet they offered me Nothing...no help no support.. When I finally phoned stepchange.. I cried..the lady I spoke to was so nice.. So unjudgemental. All the people who work at Stepchange are the same.. Every single one of them . I now have an affordable payment plan.. They keep me updated with a monthly statement and a mini news letter with questions that I may have and the answers to explain them.. they offer a quite extrodinary good and helpful service I've already recommended them to 3 people.. Absolutely deserve this award 110% Reviewed on: 4th September 2021

Amazing service

I started using stepchange over 4 years ago they are just brilliant the customer service is outstanding and if I ever need any advice I can always count on the sound advice they always give Reviewed on: 4th September 2021

Brilliant

Excellent service, understanding, non judgemental Reviewed on: 4th September 2021

Fantastic service

Step change provide life changing help. Reviewed on: 4th September 2021

Good

Outstanding performance. They are very good. I have left all stress behind. Reviewed on: 4th September 2021

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