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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18628 reviews)

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4.92

Based on 18,628 reviews, last reviewed 16th Jun 2026

187750% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Annecrossanx Claire from Stepchange is amazing she’s attentive and cares about her clients thankyou so much for all your help Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18628)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

I have received a lot of support from StepChange in...

I have received a lot of support from StepChange in regards to my debts. They are very patient and caring. Reviewed on: 1st May 2024

A Lifeline in Financial Turmoil

In times of financial distress, finding a guiding light can feel like searching for a needle in a haystack. But then, I discovered Stepchange, and suddenly, hope wasn't just a distant dream; it became a tangible reality. From the moment I reached out for help, the staff at Stepchange extended their unwavering support and expertise, transforming what seemed like an insurmountable mountain of debt into manageable steps forward. Their dedication was palpable, their knowledge extensive, and their compassion boundless. Setting up a debt management plan felt daunting at first, but with the guidance of Stepchange’s staff, it became a structured roadmap to financial freedom. They meticulously organised my debts, formulated a tailored plan, and provided invaluable insights every step of the way. What truly sets Stepchange apart is their genuine care for their clients. They didn't just see me as another case file; they saw a person in need of assistance and treated me with the utmost respect and empathy. Their support wasn't just about numbers; it was about rebuilding my confidence and reclaiming control of my financial future. Thanks to Stepchange 's exceptional assistance, I can see a light at the end of the tunnel. I am immensely grateful for their dedication and professionalism, and I wholeheartedly recommend their services to anyone in need of debt management assistance. With Stepchange, you're not just receiving help; you're gaining a trusted ally on your journey to financial stability. Thank you, Stepchange, for being the beacon of hope I desperately needed. Reviewed on: 1st May 2024

Stepchange helped me with my financial situation and...

Stepchange helped me with my financial situation and I am very grateful Reviewed on: 1st May 2024

I first contacted StepChange in 2020 - right after c...

I first contacted StepChange in 2020 - right after covid hit. Everyone I've spoken to at every step (no pun intended) of the way have been kind, supportive and non-judgemental. When completing your expense forms, they won't treat you harshly or question your habits, but they will be fantastically supportive and helpful. StepChange suggested I did an IVA, but for various reasons I didn't want to do that - the choice was mine and I wasn't forced into doing anything I didn't want to. StepChange have been fantastic for managing my debts and would recommend them to anyone. Reviewed on: 1st May 2024

Stepchange helped me take control of my dept, and th...

Stepchange helped me take control of my dept, and they helped to lift the burden of my shoulders and now I feel more relaxed and free from the stress of being in dept. Reviewed on: 1st May 2024

I was treated with understanding and empathy.

I was treated with understanding and empathy. A debt repayment plan was put in place for me. When Covid hit and the cost of living sky rocketed subsequently, the plan was revised with one of the team to make it manageable for. Reviewed on: 1st May 2024

Service second to none

They're always available for queries and questions should I have them. They also provide excellent advice when it's required. Reviewed on: 1st May 2024

Great service

Really friendly. Knowledgeable staff. No judgment just very nice and helpful Reviewed on: 1st May 2024

Really supportive advice and support was not made to...

Really supportive advice and support was not made to feel any shame about my debt knowing how much I’m paying each month and having the assurance my debts are being manged his a huge weight off my shoulders was really struggling with my mental health untill StepChange took over and helped me sort it all out Reviewed on: 1st May 2024

Step change are life savers..

I was literally at rock bottom and in a really bad place. Not only did step change help with my debts, they also gave me details for local mental health contacts. They literally saved my life just by listening and helping get me on the right path. Reviewed on: 1st May 2024

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