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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Live Again

Unexpected circumstances left me unable to meet credit repayments I asked one company for a little leeway but they refused A friend recommended StepChange I was reluctant to ring them at first but sleepless nights made me realise I needed help StepChange were so helpful I just cried Best move I ever made was giving them a ring Reviewed on: 1st May 2024

You took the pressure off me to sort debts whilst i...

You took the pressure off me to sort debts whilst i dealt with cancer Reviewed on: 1st May 2024

Fast help

Great advice easy to talk advisers listen to you and help fast Reviewed on: 1st May 2024

Very helpful and reassuring with money problems whic...

Very helpful and reassuring with money problems which are scary to start with. I am very glad I made the choice to ask for help. Reviewed on: 1st May 2024

Friendly helpful staff

Friendly helpful staff Set up our DMP very simply and fast Reviewed on: 1st May 2024

I was in a very dark place and swamped with debt .

I was in a very dark place and swamped with debt .I tried talking to my bank but the experience was very negative and I felt humiliated and distraught.A family member persuaded me to approach , step change which I felt at the time would make me feel like a total failure .how wrong I was the experience was really easy and I spoke to staff who were totally helpful.non judgemental ,friendly and understanding .The sense of relief I felt knowing there was a way to survive was beyond my dreams .I took on a debt management plan that was affordable and gave me back control.i could live with a realistic budget. I only have 8 more payments until I am debt free .I cannot rate steochange highly enough they literally saved my life .things had got that bad Reviewed on: 1st May 2024

Great service thanks well recommended

Great service thanks well recommended Reviewed on: 1st May 2024

Just phone them. Don’t wait.

Well I was very ashamed to be in the debt situation..so it was difficult to make the move, and once I had I found all the staff very helpful indeed.Totally put my mind at rest, and there was no judgement. Reviewed on: 1st May 2024

Helpful, understanding and efficient.

Helpful, understanding and efficient. Reviewed on: 1st May 2024

Help in dark times

StepChange is the sort of organisation that one goes to at what is usually one of the worst times in a person's life, when it feels like your world is crashing down around you. It takes courage to approach them, but they reward that courage with compassion. They look at your circumstances objectively and non-judgementally, and tend to help you arrive at a way forward. The world is a less scary place once you are with them, and although it can take a long time, after a while you start to see a possible future that doesn't involve loss and abject poverty. I will be forever grateful to them for the help they provided and continue to provide. Reviewed on: 1st May 2024

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