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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16832 reviews)

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4.92

Based on 16,832 reviews, last reviewed 21st May 2026

101800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy process to set up debt support, very knowledgea... Easy process to set up debt support, very knowledgeable supportive and non judgemental staff Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16832)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Good service and support

I think the service stepchange provides is really good. Was going through a very stressful time with creditors but now I see a light at the end of the tunnel Reviewed on: 4th September 2021

Amazing!!!

I just can’t tell you how much Step Change has helped me . When I thought there was no way out, I contacted them , thinking they just going to be like the rest . Your Debt your problem, deal with it. . They were everything that I have not imagined. Helpful, kind , understanding, like people that were close to you. Everything they said that they will do, they did more than that. You have given me light in my life and so many other people. Thank you , Thank you and Thank you. . There is no words to explain how important you are to people like me. Reviewed on: 4th September 2021

Excellent customer service

Every contact I’ve had with Stepchange has made me feel at ease and not ashamed about my own circumstances and debt. Helped my life feel little less stressful. I’ve recommended to a couple of friends who have been so grateful. Reviewed on: 4th September 2021

Great service

They have helped me turn my life around. A fantastic organisation Reviewed on: 4th September 2021

Very easy service to use.

Very helpful staff. Always happy to listen and help in any way they can. Reviewed on: 4th September 2021

Zero pressure zero judgment

This company is amazing, after the shame of racking up over 20k worth of debt we didn't know where to turn, but after contacting stepchange they contacted all our creditors and have been paying a mangable month payment for 6 years now, and even in the yearly review when I have worked out I can pay more they have always double checked to make sure I'm not short changing myself. Really can not thank them enough Reviewed on: 4th September 2021

Reliable

Quick and reliable company and the forms you fill out make it easy to get everything sorted fast Reviewed on: 4th September 2021

Staff Dependant

Like all organisations, Stepchange is only as good as its staff. In our experience, some annual reviews have been a pleasure with the staff member being sympathetic and helpful. On other occasions, the staff member has given the impression of being disinterested, one, to the point of being derisory that we were in a bad financial situation due to circumstances outside of our control. We understand that there are people who will deliberately get into a financial mess by refusing to pay their debts but that does not mean we should all be put into that category. Stepchange provides a vital service to those in financial difficulty and for that they have our vote, but, staff must be made aware that clients deserve a sympathetic ear unless they prove otherwise. Reviewed on: 4th September 2021

Saved my life

Stepchange literally saved my life !! I was at my wits end, they are amazing people who really are there to help you and guide you. They really deserve to win this award. Reviewed on: 4th September 2021

Compassionate

They helped and continue to help me. They’re extremely helpful and patient. There’s no judgment from them. They’re great!! Reviewed on: 4th September 2021

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