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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Help get in control and worry less

It's a good service, the fact you can do it all online is great if your nervous about talking to someone. But you can also phone and talk to a human too. I've now been in my DMP for over a year and pay it once a month without worrying about my debts. I even tell my patients about this service through my job role as I support people who could be in debt and suffering from financial hardship. Reviewed on: 1st May 2024

Everything is easy to set up with step change and if...

Everything is easy to set up with step change and if you continue to make payments then there’s very little to worry about Reviewed on: 1st May 2024

Absolutely wonderful people.

Absolutely wonderful people.Helpful and treat you with respect, no judgement just help Reviewed on: 1st May 2024

Not only Step Change helped me every step of the way

Not only Step Change helped me they make sure to send help and information via emails Reviewed on: 1st May 2024

Excellent

Excellent, helped me with my debt management, and further service queries Reviewed on: 1st May 2024

Excellant company

Professional, friendly and knowledgable Reviewed on: 1st May 2024

My problems were very quickly sorted.

My problems were very quickly sorted. Very pleased with service Reviewed on: 1st May 2024

Sorted my debts out a relief from depression and an...

Sorted my debts out a relief from depression and anxiety Reviewed on: 1st May 2024

Absolutely brilliant from start to finish

Absolutely brilliant from start to finish really easy too start up hassle free stress free solution no emails txts phone calls just one email a month with your statement of what you are left to pay brilliant customer service highly recommend Reviewed on: 1st May 2024

StepChange have helped me get back on track!

StepChange have helped me get back on track after credit card bills started to cripple me. Don't end up in a hole, speak to these lovely people and they'll get you sorted and back on track. Reviewed on: 1st May 2024

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