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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Empathy and Efficiency

Step Change are fabulous, so helpful and non-judgmental, takes me through every element of their programme of debt management. I highly recommend them. Reviewed on: 13th July 2023

Excellent Service

From start on a very bad situation step take care of everything honestly couldn't thank enough Reviewed on: 13th July 2023

Stepchange

I reached out to step change a couple of times and when I was ready to take up the advice and support they were helpful! The website is easy to use and ideal if you’re anxious and don’t want to speak to anyone. Everything is explained to me very well and it’s ideal for my financial situation. As part of my job role in the NHS I mention step change to my patients who are also dealing with financial difficulties and it’s a great way to encourage people to start thinking about taking action to become better financially. It’s my job to link and help my patients with their health and welbeing and having had good experiences with Stepchange this has made it easy to recommend them to my patients. Reviewed on: 13th July 2023

Genuinely saving lives

When the cost of living crisis took hold and me and my family found we were struggling to pay for heating, putting food on the table etc after paying all of our unsecured debts I found myself in a dark place. Not being able to provide for your family is one of the hardest things to comprehend as a husband and father and I found myself considering whether ending my life was a way out. A counsellor recommended I talk to step change to get help. They immediately put my on a breathing space programme where my creditors stopped hounding me and worked through a budget and payment plan that I could afford NOT what the creditors were demanding. I know its going to take me a number of years to clear these outstanding debts but the help Step Change gave me helped me back from the brink of suicide and gave me hope going forward Reviewed on: 13th July 2023

Face your fears

I was left with debt following a relationship breakdown. I tried to manage however I knew that I could not meet the debts. A friend recommended contacting Step Change. It took an awful lot to make the initial call however I was met with kindness, understanding & support. I can not that Step Change enough. I would recommend you in a heartbeat to anyone who is worried or struggling with debt. Thank you so very much. You have changed my world for the better. Reviewed on: 13th July 2023

Excellent Service

"They do what it says on the tin" Minimum fuss, very efficient. I would thoroughly recommend to anyone in need. Reviewed on: 13th July 2023

They have helped me to keep my creditors at bay!!

I was anxious and consumed by my debts and couldn't see a way forward. In contacting your organisation and speaking with a debt management support worker. I have managed to set up a debt/repayment plan and all my creditors are satisfied. Reviewed on: 13th July 2023

Such an easy process

From start to finish everything was explained in detail,,with no judgement and intimate compassion. It was really easy. I have Parkinson’s disease and sometimes I find it difficult to talk well on the phone. There was no rushing, just understanding and patience! Reviewed on: 13th July 2023

Brilliant service

Wonderfully helpful staff, show empathy without pity. Really good customer service. Can't fault them. Easy to contact. Easy to talk to. So helpful. Reviewed on: 13th July 2023

Helpful and supportive

Step changed advised and supported me through a very stressful period Reviewed on: 13th July 2023

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StepChange: Debt advice reviews

189050% increase in 5 star reviews

1600% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Company of the year 2025

Best financial support provider 2025

StepChange Debt advice reviews (18660)

Dare to hope,!

Empathy and Efficiency

Excellent Service

Stepchange

Genuinely saving lives

Face your fears

Excellent Service

They have helped me to keep my creditors at bay!!

Such an easy process

Brilliant service

Helpful and supportive

Do you have a different StepChange product?

Want to see more from StepChange?

Mortgage Broker

Join Smart Money People

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