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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Understanding and careing

Very good you took a lot of my mind Reviewed on: 10th July 2023

Life Changer!

I can't recommend the Step Change service highly enough! The support they give, on every contact with the team, is honest, sensitive and informative. They are non judgemental and encourage me to look at my budget in a logical and measured way, and not over extend myself when it comes to the amount I pay monthly. One of the best parts of the service is that they deal with my creditors directly which takes so much pressure off me and makes getting my life back on track so much more handleable. I can't thank Step Change enough for all their ongoing help in getting my confidence in my finances back. Reviewed on: 10th July 2023

Step change debt management was so friendly and very helpful

They set up my debt management step by step and was very understanding and helpful and answered all my questions and made me feel so at ease as I was very stressed about the situation I was in but they made me feel at ease and it was such a relief that that they helped me sort the situation out Reviewed on: 10th July 2023

Took all my stress away

Absolutely amazing people! They sorted all my debt out in a matter of a couple of days, didn't even have to speak on the phone if you dont want to. I was so stressed and so worried and they took that all away from me and gave me a better look on life with my kids! These people really do need Acknowledgement! Reviewed on: 10th July 2023

Amazing!

I found the Step Change team to be absolutely amazing! They are helpful and considerate and talked me through what I needed to do to start the ball rolling to get the much needed help I needed. The advice given was relevant to my needs. They gave advice as to agencies I could get I’m touch with for my well-being too. Reviewed on: 10th July 2023

Saved my sanity

I started to lose my business during covid and then the cost of living nailed the final nail in its coffin! I was left with huge debts and being hounded for payments left me with some very dark thoughts until I saw an advert on TV for stepchange, igot in touch and thier advice was brilliant it was so easy to fill out the online forms etc, they then did all the frustrating stuff like contacting my creditor's and set up my payment plan, you can view your plan in your online account any time and make any changes if your circumstances change, I'd would highly recommend them to anyone that is struggling with debt Reviewed on: 10th July 2023

Life changers

Stepchange has change mine and my family's lives fir all the support and advice we've received from them to help us with our debts . There is no other worthy winner. Thank you Stepchange. Reviewed on: 10th July 2023

So far great service

Easy to access, understand and keep track to all the movements that I need to do, the service easy, practical and kind with my as customer/client. Reviewed on: 10th July 2023

Excellent Company Really Helpful

I must say I have had nothing but positive experience with this company really helped me out loads no matter how much you struggle they are always there to support you. I had over £5000 worth if Debts and thanks to Step Change I only have £1900 left to repay. I think many more people would benefit from Step Change it's shame not many know about support that exists for them and they choose to ignore warnings and debt letters. I will be clear of all my debts by November this year and start fresh new year with no debts and new me. Thank you StepChange Reviewed on: 10th July 2023

Got our lives back

Step Change does an amazing job helping people to get their lives back, removing worries and bringing a calm to a debt situation. Reviewed on: 10th July 2023

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