Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

View other StepChange products

4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

There when I needed help

They deal with the embarrassment of debt with professionalism , empathy and a clear way forward. This company are amazing to work with and to help those in the darkest of places..... Reviewed on: 8th July 2023

Up hill start!

Recognising you have a debt problem is a massive thing! It was an uphill challenge to admit to myself I was failing! I contacted Step Change and immediately was made to feel at ease and made to feel I had failed! This is a wonderful organisation that I’m sure more people could be helped by if they knew about them! Reviewed on: 8th July 2023

The best support Company

The Step Change Debt Charity will help you and support you all the way through and give you the best advice for a better future. Reviewed on: 8th July 2023

What I think about step change

Step change help me to stand up on my feet and for more people who need a support they financial needs so I will recommend anyone to step change and they will stand by you all the way. Reviewed on: 8th July 2023

Stepchange have helped me so much

When i first contacted stepchange, i was scared and nervos because i didnt know how i would cope with all the debt i had. My debt advisor sat down with me and we went through a budget and agreed that a DRO was my best option so i chose that. It was a very fast turnaround and they kept me informed all the way. Stepchange have also helped me to fix my council tax arrears and have set me up with dmp for my other debt. Would highley reccomend to anyone who needs support with money. By far the best and most caring out there Reviewed on: 7th July 2023

Absolute life savers

They are always friendly, nonjudgmental and most of all effective! Reviewed on: 7th July 2023

Saviour

I was severe depression due lots of debts during Covid because I was made redundant. A friend recommended step change and I got my life again. Thank you so much step change Reviewed on: 7th July 2023

A New Beginning!

After years of difficulty with both physical and mental health, l accrued debt. As l moved home several times without realising it l was hoping...wishing the debt would somehow magically dissolve. Burying my head in the sand..... However at each new address l never settled, the worry and anxiety of these debts wouldn't leave me. My mental health remained poor, l felt guilty? ashamed and scared ALL the time. Finally l realised the discomfort of hiding was worse than the discomfort of facing these problems head on. Step Change were recommended by a Neighbour and it took me months to find the courage to make contact. From the moment l did the man l initially spoke to was totally amazing!!! He dealt with my tears and anxiety with sensitivity and reassurance. I went on to speak to numerous case workers having been alloted a personal reference code. My health diagnoses was taken into account, l was treated with dignity and respect. Once my debts were put together l agreed an affordable payment plan which means in over 2 years my credit will be clear! I walk a couple of inches taller now....my shame has gone and l feel the terrible burden l was carrying has been lifted. The staff at Step Change literally enabled me to start afresh....they made me feel safe and not fear opening letters anymore. The dark days of messages from collection agencies are over. A new beginning!!! Thankyou Step Change....my experience with you has been life changing. Reviewed on: 7th July 2023

Amazing & professional

Step Change team are still supporting & go beyond expectations to support. I was in a bad place & did not know where to turn, with help of Step Change I managed to keep my debts under control Reviewed on: 7th July 2023

Reassuring and Compasionate

Step Change has saved me such anxiety and allowed me to turn my life around. They were reassuring, compassionate and are always on hand whoever required. For anyone that is thinking there is no hope, no support or no one to speak to, you're quite wrong. There is StepChange - that are there every Step of the way to enable you to Change your circumstances Reviewed on: 7th July 2023

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt management
from Creditfix 4.63 from 795 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub