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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent service

I reached out to Step Change who showed compassion &patience whilst we went through my debt. They took l the stress out of trying to manage my own debtors. They worked out a plan and are so professional&helpful throughout. If I have to call them the service is excellent. What a relief having such a service in this present climate of financial challenge for many. The fact we are being served by automation throughout so many of our businesses is frustrating for many,it also is very time consuming. Step Change are delivering a person centred approach and then you have the responsibility to manage your plan online,but are welcomed if needing to call and work out any issues. We'll done Step Change,you make a difference big time!!! Reviewed on: 7th July 2023

Caring, Impartial and trustworthy

My Wife and I have found our dealings with Step Change to be extremely clear and easy to understand. They helped remove the feeling of pressure and helped us to choose a path we feel is right for us which we believe also gives the best outcome for our creditors. Reviewed on: 7th July 2023

Excellent online service

Following financial advice, I went online to set up a debt management program. It was excellent, each stage was simple to follow and to get through, No hassle, everything was explained in each step. Fantastic, follow up communication. Really took the stress out of the process. Thank you Reviewed on: 7th July 2023

Super supportive help

Step change help me not only manage my debts but also help me save and have a plan for the future. Reviewed on: 7th July 2023

Very happy customer overall of services provided

Very happy indeed, as the service is a charitable good cause helping people like me on low income. This allows me to take responsibility for my debts and financial management. In order to be in a better financial position now and present future. The services provided by StepChange is outstanding with the debt tools and online free services are excellent Reviewed on: 7th July 2023

Supportive

I didn't think anyone would understand or listen to my financial woe, the representatives were helpful and knowledgeable. All information provided was clear and the advice given pointed me in the right direction. My plan has been setup and I am little less worried about drowning in debt. Reviewed on: 7th July 2023

Great advice saved me financially from a lot of heartache

Saved me in so many ways I didn’t know which way to turn financially a real lifesaver Reviewed on: 7th July 2023

Great company

Really helped when I was in a bad place. Took all the pressure of my shoulders. Would recommend to anyone Reviewed on: 7th July 2023

Patient staff

Stepchange were absolutely brilliant with me. I had clear information and advice. They took my stress away. Reviewed on: 7th July 2023

Brilliant help

Step change has sorted my debts into manageable chunks. They are so kind to talk too, never judgemental & so helpful. I would advise anyone to call them Reviewed on: 7th July 2023

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