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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16846 reviews)

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4.92

Based on 16,846 reviews, last reviewed 25th May 2026

102500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The help I needed. Given great help by good people when I needed it the most. With Stepchange advice I was able to collate crippling depts into a manageable payments gi... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16846)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Absolutely l will definitely recommend

My experience with step change was good one and still extremely excellent. Reviewed on: 23rd July 2021

Great support

Step Change were there to help and support me when there seemed to be little help from anyone else. Without there advice and financial planning I would probably still be in financial trouble. As it is I will be debt free this August 2021. A big thank you Step Change for getting me back on track and debt free. Reviewed on: 23rd July 2021

Brilliant

All I can really say is that without Step Change helping me I honestly don’t know where I would be right now. They have been helpful, understanding, kind and non judgemental. Thank you seems to be such a silly phrase sometimes, but it is all I can say so THANK YOU with all my heart. Reviewed on: 23rd July 2021

easy to talk to and listen

These are real people that listen and understand what you are going through. Very helpful and don't make you feel embarrassed or if you are at fault. can't speak highly enough Reviewed on: 23rd July 2021

Absolute life savers

Every single person I have spoken to over the last year has been calm kind and given informed choices to me. I feel like the sun is shining now the dark clouds have cleared. Reviewed on: 23rd July 2021

Brilliant servicw

Company does everything for their clients Reviewed on: 23rd July 2021

Fantastic service

Couldn’t recommend enough so helpful Reviewed on: 23rd July 2021

Appropriate Friendly Advice

At a time when I was suffering from anxiety in regards to my debts, Step Change were able to advise me as to my options in dealing with all my debts. Reviewed on: 23rd July 2021

Lifesaving

Stepchange has changed our life tremendously. The worry has been lifted and we can live life with more enjoyment with our family. Thank you stepchange Reviewed on: 23rd July 2021

An Understanding and Reassuring Service

Step Change have helped me to get my debts in order and manageable. Their staff are understanding and friendly and the process is very straightforward. I would recommend them to anyone who needs help with their debts. Reviewed on: 23rd July 2021

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