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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Support Always

I was very worried about approaching total strangers about my personal debts they weren't drastic but I needed help. Stepchange were amazing from the first phone call. I was made to feel at ease and not as if I had done something wrong. They explained the different plans available for various types and amounts of debt and explained fully the plan they thought would be best for me and would not leave me robbing Peter to pay Paul as they say. They support you throughout your plan and are always there if you need help. They are understanding,very knowledgeable about debt plans,explain thoroughly in a way that you can understand. They stay in touch with with lots of useful advice and help managing your plan online and doing reviews. I am truly very glad I found Stepchange. I am now managing my debt with confidence and it has made my life a lot less stressful. I would recommend Stepchange to anyone who is struggling with debt - they really can help you to turn your life around and get back on track. Reviewed on: 29th July 2022

StepChange

Just happy with the help and support given thus far. Reviewed on: 29th July 2022

Lifesaving support

When I was at my lowest ebb after my husband left me, I was signposted to step change. I was advised to open a debt management plan, it is my lifesaver, literally. The staff are well trained, non judgemental and kind. They made me feel secure enough to face my largest deamon- debt. Reviewed on: 29th July 2022

Peace of mind at last

all contact has been friendly, helpful and non-patronising. just really good at putting my worries to rest and encouraging me to the next steps Reviewed on: 29th July 2022

Absolutely amazing company, they dont judge at all, fantastic people

I was panicking, as I was in debt, contacted StepChange, they put me at ease, and helped me sort out my debts, and put in a payment plan that I could afford, a very big weight off my shoulders, They are amazing, fantastic company, Reviewed on: 29th July 2022

Uplifting Experience 5 star help.

After a long time worrying myself half to death about debt to then taking the step to actually make the call to Stepchange was a challenging time. Once I made that first call my life and health has improved dramatically. Every member of staff I corresponded with were caring, friendly, and helpful. Reviewed on: 29th July 2022

Simply awesome

It is an awful feeling when you are in debt and you don't know what to do. You feel you should know better as an adult but circumstances just collided. Step Change were non judgemental. They just wanted to help. All they all for is honesty. They were so helpful and supportive. They helped me to sleep at night again and stop the panic attacks. Incredible company and service. Reviewed on: 29th July 2022

Supportive, helpful and non-judgemental

I was really scared about going into debt management but they go out of their way to make sure you can afford to pay what you say you can whilst managing the stress of all the changes to creditors so you don’t have to. Reviewed on: 29th July 2022

Excellent service!!!

Whenever I have needed to Step Change, everyone I have spoken to is reassuring, understanding and helpful. You need this level of service when you are in a situation causing you stress and anxiety. The staff put you at ease and are there to help. Reviewed on: 29th July 2022

Just excellent

These have helped us so much we are so grateful they are just excellent Reviewed on: 29th July 2022

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