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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Step Change Compassionate and Helpful

The Step Change Charity do a fantastic job in supporting those most in need. Their help and guidance during my debt problems has been exceptional. I appreciate all the support I have been given over the last 2 years. Reviewed on: 28th July 2022

Good People

I found them very helpful and kind people Reviewed on: 28th July 2022

Best decision I ever made

The non-judgmental way in which the staff dealt with my enquiry and the help they gave me meant that a weight was lifted off my shoulders straight away. I no longer worry about receiving letters from debtors and know that my monthly payments are fair and affordable. Reviewed on: 28th July 2022

Life Savers

A health condition forced my work hours to drop, I had debt which was about to get out of control, I was helped to budget and satisfy my creditors, I feel in control of my life again. Reviewed on: 28th July 2022

Amazing service

Stepchange was recommended to me by my creditor, they have been so supportive and sorted everything out so quickly!! Thankyou!! Reviewed on: 28th July 2022

Life saving

I finally plucked up the courage to contact Stepchange after my business failed and my debts spiralled out of control. They spoke to me in a calm, non-patronising way and encouraged me to admit all my debt. They put me on an affordable DMP that has genuinely been a life saver. I’m still in debt but it no longer keeps me awake at night or leaves me that stressed out I can’t think straight. Thankyou so much Stepchange. Reviewed on: 28th July 2022

Friendly, supportive and impartial advice

Since I started my debt management plan in 2019, Stepchange have been the most supportive company you could ask for. They're extremely fair, you don't feel judged and a huge weight was lifted from my shoulders. I can now sleep at night knowing my debt is under control and honestly, I feel free. I wouldn't hesitate to recommend them to anyone, if you're struggling even with 1 payment give them a call. I cried with relief. Reviewed on: 28th July 2022

Amazing

Absolute life savers, can’t thank them enough. Reviewed on: 28th July 2022

I can not explain the feeling of being able to share my debt problems with somebody. To make it even better everyone that helped me at Stepchange was truly amazing, kind and supportive.

I kept my debt problems a secret for a long time and unfortunately suffered because of it. I looked online for help and came across Step change. I built up the courage to call and I'm so pleased I did ! I was very upset when I first started to explain and the support I received was life changing for me. Once I realised I wasn't trapped and always had someone on the line to talk to I felt like a different person. The staff were all clearly highly trained and so kind and reassuring, honestly I cannot thank Stepchange enough! Reviewed on: 28th July 2022

Saved our family from spiraling

After having two children close together and having to leave employment to live off one wage, my family were in a very tricky spot. Step change saved us from spiraling and now we can carry on living comfortably and carefully whilst not having to worry about debt collectors or getting into more debt, all of this was for free and the help is extremely appreciated. Reviewed on: 28th July 2022

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