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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Support and advice

Professional and caring took all the stress and anxiety out of my situation Reviewed on: 4th September 2021

The best

Supportive. 24/7 - 365 - always go above and beyond for you. Reviewed on: 4th September 2021

Great customer

Could not fault them. They helped me create a plan I could afford Reviewed on: 4th September 2021

The help that many may need

Helped me out so much to get my finances in order, when a company made me struggle with debt due to a mistake on there part. Step change helped me to get things in order. Reviewed on: 4th September 2021

The difference between worry and sanity

Stepchange changed my life for the better when I was at my lowest. I am now on the road to paying off all my debts and am forever thankful for their help. Reviewed on: 4th September 2021

Step Change

Very helpful and extremely friendly Reviewed on: 4th September 2021

Releiving debt worries.

I was helped to deal with debt by knowlegble and non judgemental people giving me great support and peace of mind. Reviewed on: 4th September 2021

Easy and friendly service

Amazing and supportive staff who make the process easy and stress free. Reviewed on: 4th September 2021

They are a life saver

Didnt know what to do i was sinking in debt! But id heard about this company that could help! I picked up the phone. The rest is history. Im so more in control with my money now! Peace of mind every month Reviewed on: 4th September 2021

Best

STEP change has changed my life for the better Reviewed on: 4th September 2021

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