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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14574 reviews)

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4.95

Based on 14,574 reviews, last reviewed 11th Jun 2025

327800% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

An amazing source to help manage your finances I’m so happy I reached out to StepChange to get the support I needed to manage my debt. They made everything straightforward and easy to understand so... Read more Reviewed on: 11th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14574)

Review of the StepChange, Debt Management:

Life Savers

When I first went to step change I was desperate creditors chasing try to decide between paying the creditors or having food. Then I found step change,now I'm in control. Reviewed on: 1st May 2024

Great service and helped me a great deal

Great service and helped me a great deal Reviewed on: 10th June 2025

I have been with Stepchanges for around about 10years.

I have been with Stepchanges for around about 10years. I have found them very understanding and helpful all the way through. The review is easy to fill in Reviewed on: 10th June 2025

From the initial contact with the team to now the se...

From the initial contact with the team to now the service has been very good. They explained everything to me and found the best plan that worked for me and my family. They give regular updates and respond to queries I have quickly. I would highly recommend them to anyone struggling with debt Reviewed on: 10th June 2025

When my mum died you was amazing helping my dad sor...

When my mum died you was amazing helping my dad sort all there finances out.Because of my dad's poor health I was able to fill all forms out for my dad with your help Reviewed on: 10th June 2025

The team at stepchange have helped me massively to o...

The team at stepchange have helped me massively to overcome my debt which was really affecting my mental health. Reviewed on: 10th June 2025

I was really struggling to pay my debts and after on...

I was really struggling to pay my debts and after one phone call with the advisers at Stepchange, my problem was sorted. They were really good and reassuring and managed to get me on a debt management plan. Reviewed on: 10th June 2025

Very kind ,and understanding not judgemental with ve...

Very kind ,and understanding not judgemental with very good advice and support . Reviewed on: 10th June 2025

Very helpful, has generally changed my life for the...

Very helpful, has generally changed my life for the better Reviewed on: 10th June 2025

Six Star Rating, in my opinion!!

I'm reviewing on behalf of my 89 year old father who got into financial difficulties a few years ago, at which time, Step Change were recommended to us. From the very first phone call it immediately felt that they were working for us and had our interests at the forefront, rather than a giant corporate bank. They took us through the process and together we built my fathers plan based on incomings/outgoings. Using their experience they raised questions regarding dads expediture for items not shown on bank statements or infrequent purchases. The outcome was a proposed plan to reduce his debt over time but wasn't going to leave him in difficulties that may lead to further debt, Once we finalised that, Step Change took over and negotiated directly with those organisations who he was indebted to. We were notified that the plan had been agreed and then we simply created a Direct Debit to Step Change for the agreed monthly payment. Beyond that all we have done is annually review the plan to update incomings/outgoings to and refine payments as required. Step Change have been an unbelievable help to my father and I, especially as I manage his finances but live quite some distance away, Thank you Step Change Reviewed on: 10th June 2025

Step change taught me to budget and gave me back my...

Step change taught me to budget and gave me back my self respect. It’s was initially difficult to acknowledge that the had a problem but everyone i spoke to were so courteous and non judgemental . I can not thank you enough. You helped me take back control of my life. Reviewed on: 10th June 2025

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