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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

75% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14715)

Review of the StepChange, Debt Management:

I can honestly say Stepchange turned my life around...

I can honestly say Stepchange turned my life around for the posotive,i wasgetting to a stage financially where i just could not see a way out. I was using one credit card to pay another in a constant loop of debt. from the very first phone call to stepchange everything turned around,they where so patient and helpull as well as understanding i felt i was finally going to solve my problem. It wasnt always easy i live off my pension and pip so money has been tight but they where always there with practical advise and help one month we had a storm where i live and damge was done to my property that had to be paid for and Stepchange allowed me to miss a payment to pay for repairs thankfully it was the only payment missed now my plan is finnished all my debts are clear one side effect of the plan is that for 4 years i learned to live within my means no cards no overdraft no HP (little secret i even managed to save a bit) i truly am gratefull to them. Reviewed on: 24th May 2025

Continue to deal with accounts in a sensitive and pr...

Continue to deal with accounts in a sensitive and professional manner. Reviewed on: 6th September 2025

Help me out as I got into debt after losing my job,h...

Help me out as I got into debt after losing my job,had a credit card and rent arrears which was causing stress with the help of step change I managed to pay back what I owe without the constant pestering of the people I owe money,almost debt free now after nearly a year back at work. Reviewed on: 5th September 2025

I didn’t know who to turn to , I phoned stepchange a...

I didn’t know who to turn to , I phoned stepchange and they took the stress for me . I was wondering after so long does the debt get rit off Reviewed on: 21st August 2025

They are very professional on the phone and they alw...

They are very professional on the phone and they always keep you posted about your payment and let you know what is going on with your payments Reviewed on: 18th August 2025

Thank you so much for your help StepChange :)

I am very pleased with the service because when I had serious health problems and lost my job, they helped me with my bank debts so that I could sleep peacefully and not be afraid that a debt collector would knock on my door and get into even more trouble. Reviewed on: 17th August 2025

StepChange has really helped me

StepChange has really helped me with one low monthly payment. I love their website because you can easily check your monthly balance. Reviewed on: 9th August 2025

Professional and understanding.

Professional and understanding.. fantastic help in managing dept. Would highly recommended.. Reviewed on: 5th August 2025

They help set me upon a plan thats working.

They help set me upon a plan that’s working. Reviewed on: 27th July 2025

From sleepless nights to stress free.

Stepchange took all the worry and stress away, customer service is outstanding. Any issues I’ve had have been dealt with professionally. I cannot thank all involved enough, thank you… Reviewed on: 25th July 2025

Stepchang benifits

Stepchange has been very helpful with keeping my debts undercontrol and solving trhoise issue which would have ben to difficult on my own. Reviewed on: 21st July 2025

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