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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14085 reviews)

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4.95

Based on 14,085 reviews, last reviewed 6th Jun 2025

280800% increase in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stress free and great customer service Paid my balances off without contact from credit card companies so very stress free and had great customer service throughout the plan Reviewed on: 6th June 2025

Latest lowest rating:

1

Load of crap, can’t ever talk to anyone. Laos of crap, can’t ever talk to anyone. Set it up and forget about it. Reviewed on: 6th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14085)

Review of the StepChange, Debt Management:

my experience with step change has been 5* ..

my experience with step change has been 5* very understanding and very helpful helping stop my creditors from keep worrying me and put a great plan in place for me dont know where i be with out them I cant thank them enough. Reviewed on: 28th May 2025

Very helpful

I was really anxious about contacting them for the 1st time but they were really helpful and understanding. I was put at ease by their friendly manner and the way everything was explained to me. Reviewed on: 6th June 2025

Brilliant

Honestly believe stepchange saved my life, was in such a financial hole and couldn't see anyway out. Reviewed on: 6th June 2025

Best thing I did still paying of my debt i can relax...

Best thing I did still paying of my debt i can relax more knowing I have your help Reviewed on: 6th June 2025

Stepchange offer an amazing service.

Stepchange offer an amazing service. It was so straightforward to get started and the team explained everything so simply to me. All my options were laid out with time frames as well as outcomes after each option. Fabulous! My only issue, and it's something of nothing, was contacting via phone. Emails were fine, but the opening hours seemed to change and as someone who worked 9-5 it was often hard to get in touch with the wait times included. Over all though I would 100% recommend anyone who is struggling to get in touch and talk through their options. Reviewed on: 6th June 2025

Excellent customer service to put your mind at ease ...

Excellent customer service to put your mind at ease Reviewed on: 6th June 2025

Life Changer

From the initial contact the staff at Step Change were efficient, professional and very helpful. They were my life saviour by putting together a package to suit me and solve my problems. Reviewed on: 6th June 2025

Never felt judged.

Never felt judged. Always had a solution when I was struggling with payments. I really don't know where I would be now if it wasn't for them. Reviewed on: 6th June 2025

They are so kind and helpful, they don't judge

They are so kind and helpful. They helped me get all my debts sorted into one manageable sum pretty quickly, They help you find the best solution for your situation, whether you need to use breathing space which gives you a legal break from your creditors for a set period of time while you get sorted! Reviewed on: 6th June 2025

Don't wait to get in touch with them

very friendly, very helpful, during a difficult time and situation. Everyone who i have spoke with on phone is supportive and very knowledgeable. Easy to use website when logging in to your account. Reviewed on: 6th June 2025

It is a lifeline.

It is a lifeline. I really appreciate their service. They have been a huge help to me in sorting out my finances and have given me peace of mind. I really value their expertise and experience. Reviewed on: 6th June 2025

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