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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13800 reviews)

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4.95

Based on 13,800 reviews, last reviewed 28th May 2025

253200% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

My money worries we’re getting on top of me each mon... My money worries we’re getting on top of me each month and I couldn’t cope, stepchange changed all that and now worry free from debts mounting up Reviewed on: 28th May 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13800)

Review of the StepChange, Debt Management:

Professional & Friendly

I have used step change for 4 years and they are amazing. The yearly budget review helps keep you in the loop of your finances and the staff are very friendly that it's like talling to a friend on the phone. They offer advice on things you had no idea about and 100% of the money you have left to pay for your debts go on your debts no admin fee on top of it. The statements that they send show you how long you have u til you're debt free and they never judge you if you need to add another debt on to your account. I would never use another debt company and have always recommended this company to others who are struggling Reviewed on: 30th May 2020

BEST THING I'VE EVER DONE

I was under water for years, robbing Peter to pay Paul when I seen a TV advert for Step Change. They didn't judge, just gave me advice and support and helped me deal with my financial situation. I'm now 3 months away from being debt free for the first time in 25 years! I can't tell you how that feels! Thank you Step Change - you really did save me life, and I only wish I had contacted you sooner. PLEASE make contact with them if you're struggling - best thing I ever done. Reviewed on: 28th May 2025

Step change made a massive difference to our lives.

Step change made a massive difference to our lives. It got us back in control, there help was great, talked us through all the steps, what would happen and when and if any problems arose with our creditors they gave us advice. My phone would be ringing every hour before they helped, with someone wanting money and it was stressful. Now I got the odd phone call and I know what to say. My life is now going in a positive direction, and will of paid my debts off in just over 4 years. I delayed thinking I could sort my debts out, I wish I had contacted stepchange earlier. We may judge ourselves for our decisions but stepchange didn't. Fantastic service. Reviewed on: 28th May 2025

StepChange has changed my life!

Feel like a weight has been lifted, honestly can’t thank step change enough Reviewed on: 28th May 2025

Brilliant service!

I was recommended to try Stepchange in 2020 as I had credit card debt which was getting on top of me. They make it so easy. I did a budget plan and they look at your outgoings and advise an amount to pay back a month which they then distribute to your creditors. So it’s just one payment a month and this is reviewed annually and changed accordingly (taking into account whether you can afford to pay a bit more or you need to pay a bit less). I am now debt free and highly recommend them. Their advisors are always helpful give a fantastic service. Reviewed on: 28th May 2025

I was up the wall , suffering with depression and a...

I was up the wall , suffering with depression and angsierty . So stepchange helped pull me out of a dark place. In which I will be eternally great fully. Reviewed on: 28th May 2025

Step Change are understanding, supportive and effect...

Step Change are understanding, supportive and effective. Reviewed on: 28th May 2025

we came to you over 10yaer ago and you have always b...

we came to you over 10yaer ago and you have always been there for us with a heping hand Reviewed on: 28th May 2025

Very good i got there in the end

Very good i got there in the end Reviewed on: 28th May 2025

Compassionate service

I was desperate when I contacted StepChange. I thought I was going to lose my house. But they worked with my personal circumstances and we have funds for our pets and are paying the mortgage arrears. It was such a relief. The budget is tight but manageable. Reviewed on: 28th May 2025

This has given me a peace of mind knowing my debt is...

This has given me a peace of mind knowing my debt is being paid without being threatened receiving letters from creditors every week reminding you about missed payments,the intrest you will pay and so on.. Reviewed on: 28th May 2025

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