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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13515 reviews)

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4.95

Based on 13,515 reviews, last reviewed 25th May 2025

225900% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A grateful Step Change believer. We were struggling with serious debt problems and I was always a believer that paying your debt was your responsibility so I struggled on paying every... Read more Reviewed on: 25th May 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13515)

Review of the StepChange, Debt Management:

Excellent service

Service was excellent reduced my anxiety a great deal Reviewed on: 8th July 2020

Easing the burden.

After getting myself into trouble with money I was on the verge of declaring bankruptcy,which I didn’t want to do. At the time there were many adverts on the television about reducing your debt burden with different companies. When I looked into it I found out that a lot of the money I was going to pay them was their fees with only a small amount going towards my creditors. I then found out about Stepchange either through a TV program or listening to Moneybox on Radio 4.I contacted Stepchange,I will admit to being nervous as I thought I would be in for a bit of a telling off for getting myself into such debt. The person who I spoke with then wasn’t in anyway judgemental,he explained how it all worked and he went through my expenditure with me. I have had the same experience with each member of staff who work at Stepchange,extremely helpful, nonjudgmental and kind. With their help sorting out my finances it took a lot of weight off my shoulders . I believe that my creditors hold them in high regard as they know they are dealing with honest people working to help the debtor and the creditors. If you are in trouble with your finances I couldn’t think of a better organisation to help and guide you to solving your money problems. Reviewed on: 25th May 2025

Really reduced my anxiety

Great. Relieved so much stress and anxiety. Determined to improve my finances now Reviewed on: 25th May 2025

StepChange have been absolutely amazing helping me p...

StepChange have been absolutely amazing helping me pay off my debts. I have had experience with other DMP companies but my progress was always very slow. This was because they would take a sizeable percentage for themselves as a fee. StepChange took care of my debts for free! I am on my last month of paying aaaalll of it off and I could not be happier! SC customer advisors have always been very supportive, understanding, kind, and helpful. Couldn’t recommend the charity enough! Thank you. Reviewed on: 25th May 2025

Best decision I've made to be debt free

I was at my wits end and overwhelmed by my debts. Stepchange helped me make the right decision to which debt management solution would be best for me. They have helped me with my debts and a managable payment plan. My sanity is now restored and I'm on my way to be debt free Reviewed on: 25th May 2025

Very pleased with the service and advice I received...

Very pleased with the service and advice I received really friendly to speak to and helped me when I couldn't see a way out of debt Reviewed on: 25th May 2025

I recommend StepChange for a stress free life

Everything is so easy to take control of my finances. Everyone at StepChange so helpful and understanding Reviewed on: 25th May 2025

Stepchange has got me organised my finances wi...

Stepchange has enabled me to organise my finances with no nasty surprises like unexpected bills. Reviewed on: 25th May 2025

Staff are always helpfull give right advice.

Staff are always helpfull give right advice. Reviewed on: 25th May 2025

I don’t think words can fully express how grateful I...

I don’t think words can fully express how grateful I am to StepChange. I was in a very dark place, struggling with serious debt and the mental toll that came with it. It reached a point where my wife had to step in and help me manage the situation because I simply couldn’t cope anymore. From the moment I contacted StepChange, I felt supported. They treated me with understanding, dignity, and respect—something that felt rare at the time. Their team didn’t just offer financial advice; they gave me hope and a clear path forward. The burden I carried mentally and emotionally began to lift once I started following the plan they helped me put in place. It’s not an exaggeration to say that StepChange saved my life. They’ve helped me regain control, not just of my finances, but of my mental well-being too. To anyone who’s struggling: please reach out to them. There is help, and there is hope. I’ll forever be thankful for what StepChange has done for me and my family. Reviewed on: 25th May 2025

Brilliant, knowledgeable staff

You would expect an organisation such as Step change to have many sensible suggestions regarding debt management. The difference, to me, has been the staff; ie not just knowledgeable, but friendly, helpful, and non-judgemental . Reviewed on: 25th May 2025

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