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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14232 reviews)

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4.95

Based on 14,232 reviews, last reviewed 6th Jun 2025

294900% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Cant be greatfull enough I have contact them 2 times and every time. They went up and beyond to help. Reviewed on: 6th June 2025

Latest lowest rating:

1

Awful communication. Awful communication. I have been more distressed due to this as creditors are still chasing me and no one seems to listen or help me. a debt was taken... Read more Reviewed on: 6th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14232)

Review of the StepChange, Debt Management:

Relief

I felt a big sense of relief after speaking to an advisor. Reviewed on: 8th July 2020

Very helpful and understanding of my situation

Very helpful and understanding of my situation Reviewed on: 6th June 2025

Very helpful and knowledgeable.

Very helpful and knowledgeable. Would recommend. Reviewed on: 6th June 2025

Fantastic Service

Simple process and really helpful and respectful staff that never ever make you feel embarrassed. They do everything they can to help you. Reviewed on: 6th June 2025

Step change has given me peace of mind in sorting my...

Step change has given me peace of mind in sorting my debts. Reviewed on: 6th June 2025

Excellent empathetic support.

Excellent empathetic support. Simple and straightforward application. Reviewed on: 6th June 2025

I am extremely grateful to StepChange for their help...

I am extremely grateful to StepChange for their help and support over the last few years, my debts had become totally unmanageable and I was desperate to find a solution. They were very understanding and set up a repayment plan that has been very effective and has helped me enormously to get back on my feet again. I highly recommend them can't thank them enough. Reviewed on: 6th June 2025

Very friendly service and really put you at ease in...

Very friendly service and really put you at ease in a very stressful situation. Reviewed on: 6th June 2025

They took away the stress of dealing separately with...

They took away the stress of dealing separately with a number of creditors and it’s now easy to update my budget for the annual review. I can now deal with everything online at a time to suit me Reviewed on: 6th June 2025

All my anxiety and worry went after I contacted Step...

All my anxiety and worry went after I contacted Step change. I have had DMP in place for a long time with not much left to go. It really has helped me so much. I can now budget better and no longer see my wage disappear through debt when I get paid. I really don't know wht I would have done without the help of Step Change. Reviewed on: 6th June 2025

Stepchange got me breathing again

Stepchange helped me breathe again. I was at an all time low, depressed and struggling to cope. Stepchange took one of the big burdens off my chest by negotiating repayments with all my lenders. And they didn't just stop there. When I had to leave my job and find a new one that paid less, they helped me review my budget and reassessed my payments. Throughout my dealings with Stepchange, they have been always professional as well as caring. They genuinely understood my distress and helped me visualise a future where i would be debt free. Drawbacks? i genuinely cannot think of any. Reviewed on: 6th June 2025

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