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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14357 reviews)

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4.95

Based on 14,357 reviews, last reviewed 7th Jun 2025

306800% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Getting professional help Debt problems consumed my everyday until a friend advised me to contact Stepchange. After communicating with a financial operative, my everyday life ... Read more Reviewed on: 7th June 2025

Latest lowest rating:

2

Needed to consolidate all my financial issues into o... Needed to consolidate all my financial issues into one lump sum, great at helping budget but still getting constant emails and phone calls months afte... Read more Reviewed on: 7th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14357)

Review of the StepChange, Debt Management:

Excellent service quality

Glad to set up my DMP with StepChange through great communication, wonderful customer service and great quality of outcomes, Thanks. Reviewed on: 8th July 2020

Non-judgemental and hugely pract.ical

Amazingly friendly, non-judgemental and hugely practical Help Reviewed on: 7th June 2025

Needed to consolidate all my financial issues into o...

Needed to consolidate all my financial issues into one lump sum, great at helping budget but still getting constant emails and phone calls months after setting up DMP with response from Stepchange just let them contact you and when they send to debt collectors it will be off your file in 6 years. I was and still am desperate to get back into a good financial state that's why I chose a DMP but obviously I've had to contact my creditors with the info. Reviewed on: 7th June 2025

Very good at talking to me about my debts and explai...

Very good at talking to me about my debts and explaining what I can do to reduce my debts Reviewed on: 7th June 2025

Very helpful and understanding.

Very helpful and understanding. Thank you very much Stepchange . Reviewed on: 7th June 2025

Excellent customer service.

Excellent customer service. Everything sorted quickly and efficiently. Would definitely recommend Reviewed on: 7th June 2025

Helpful and easy to contact.

Helpful and easy to contact. Informative and quick to make arrangements. Regular updates and easily accessible account information with the options to make adjustments. Reviewed on: 7th June 2025

My Stepchange experience

Every time I have contacted Stepchange the agents have been very friendly, supportive and still professional. Being autistic this is important to me. Reviewed on: 7th June 2025

stepchange have helped me get my finances in order .

stepchange have helped me get my finances in order . They get in touch with your creditors so you dont have to and arrange a payment plan for you . Reviewed on: 7th June 2025

Excellent service

Stepchange communicated really well and I knew exactly what was happening at all times.On the one occasion I needed to call them the person I spoke to was knowledgeable and professional Reviewed on: 7th June 2025

Very helpful and reassuring.

Very helpful and reassuring. I was made to feel at ease and not judged Reviewed on: 7th June 2025

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