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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Debt Management Plan

I was referred to StepChange by the National DebtLine. StepChange have set up a Debt Management Plan for me. Their advisors over the phone are always able to answer any questions and to work with you to resolve any issues. Even when I've not been able to pay the full amount or my circumstances changed they are always understanding and they work with you on the next steps. They've dealt with all of the conversations with my creditors for me, except for one situation where they advised it would also be good for me to get in touch with creditors. Emails take a bit longer to hear back on, for more substantive conversations it's best to call them. Reviewed on: 9th May 2026

I still remember how much I was struggling when I fo...

I still remember how much I was struggling when I found out about Stepchange by a friend. Thank you so much, you have given me a peace of mind!! Reviewed on: 8th May 2026

LIFE SAVERS

Gone from worry and sleepless nights, to a call which literally changed everything. Cannot recommend them highly enough. Go on, what harm can it possibly do, make that life changing call!!! Reviewed on: 8th May 2026

What a reliief real help i was in at the deep end dr...

What a reliief real help i was in at the deep end drowning. Helped me dort all my debt Reviewed on: 8th May 2026

Stepchange saved my life

Stepchange helped us turn things around after a period of unemployment and bad spending habits plunged us into almost £50k of debt in loans and credit cards. Their reassuring, sensible advice gave us a plan to work towards being debt free without having to live on the breadline. We still have about 3 years before we are debt free but every time we have a bit of spare money we pay towards our debts, reducing our balance slowly but surely. When i first spoke to Stepchange I was contemplating doing something very bad to myself. Now, I see a future and have a whole new attitude to money. Reviewed on: 8th May 2026

Everything is spot on.

Everything is spot on. Great service. I reckon, they are excellent. Reviewed on: 8th May 2026

Thanks to stepchange I have my life back and will al...

Thanks to stepchange I have my life back and will always be grateful to them. Reviewed on: 8th May 2026

I have been with step change the last 3 years and th...

I have been with step change the last 3 years and they helped me change my life, sympathic helpful and will always try to help you with the best solution Reviewed on: 8th May 2026

All communication really clear and explained .

All communication really clear and explained . All options given . Extremely easy to set up and use . Reviewed on: 8th May 2026

Stepchange helped me to manage my finances and took...

Stepchange helped me to manage my finances and took the strength and worry away Reviewed on: 8th May 2026

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