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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

A Fantastic Service

I have nothing but praise for Stepchange The staff I have dealt with are so knowledgeable and understanding and so patient any worried no matter how small or massive they seem to know the solutions straight away I wouldn’t hesitate to recommend them Reviewed on: 7th May 2026

Excellent service for peace of mind

All agents are very understanding, and are go above and beyond to help you Reviewed on: 7th May 2026

Stepchange took away my sleeplghts ..

Stepchange took away my sleepless nights and work be helping take control of my debts and now my finances are manageable, I would definitely recommend these guys for debt help 100% Reviewed on: 7th May 2026

Incredible service

From not knowing what to do and how to pay my debts, Stepchange took control and guided me through each step. They dealt with all the companies I had debts with and consolidated it into a single payment I could afford. They stopped interest charges and are always available for me when I need help. They made me feel that finally I was in control again and confident that I will be able to clear the debt. I don't know what I would have done without them. I cannot praise them enough. Reviewed on: 7th May 2026

Calm and sorted

Was a mess but after call was all sorted Reviewed on: 7th May 2026

Step change helped me to sort out my finances .

Step change helped me to sort out my finances . It gave me time to get things into order . It took off all the pressure Reviewed on: 7th May 2026

Life changing

StepChange genuinely changed my life, giving me a way out of a spiralling cycle of debt and associated stress and depression. Reviewed on: 7th May 2026

Patient and understanding

I was put at ease from the first phone call. They went through everything with me in a way I could understand with patience and understanding. Reviewed on: 7th May 2026

Stepchange has made a huge difference to my life.

Stepchange has made a huge difference to my life. I couldn’t see a way out of my monetary problem and everything was so dark. I was referred to StepChange and they showed me the light at the end of a long tunnel. There is now only 3 months left on my payment plan thanks to StepChange. Reviewed on: 7th May 2026

Supportive, friendly and non judgemental

I found myself with debts (one particularly large) after separation and StepChange supported me to pay off my creditors with sensible advice and without judgement. The people I’ve spoken to have always been friendly and understanding during tough times. Reviewed on: 7th May 2026

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