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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange has been a game changer for me!

Stepchange has been invaluable in helping me get my life back on track when I was in a very dark place. Staff have always been so helpful and non judgmental, and the payment plan has really helped me find some balance and joy in my life again - not just stress! Reviewed on: 7th May 2026

Excellent support as was very worried

The first phone call I was dreading but they put me at ease straight away no judgement whatsoever. I have recommended Stepchange to two other friends who have also been helped by them Reviewed on: 7th May 2026

Debt management

We were in such a muddle with our debts & speaking to StepChange made a massive difference to our lives Reviewed on: 7th May 2026

Stopped the calls and emails from most creditors can...

Stopped the calls and emails from most creditors can now get on with life Reviewed on: 7th May 2026

Helped me when I fell ill and payments got delayed.

Helped me when I fell ill and payments got delayed. Reviewed on: 7th May 2026

Taking control

Having been with stepchange since 2023 They have really helped me take control of my bills and helped me with a debt management plan to pay my creditors fare and square where I am happy to say that by this time next year my debts will be fully paid off. Reviewed on: 7th May 2026

Great help and support just what I needed

Great help and support just what I needed Reviewed on: 7th May 2026

Forced by changing circumstances to grapple with a s...

Forced by changing circumstances to grapple with a seemingly impossible debt problem, StepChange advisors gave me renewed faith in the future, self-confidence through their excellent advice and support, pointing out my options and consequences of alternatives, and helped me construct a viable plan to honestly and openly deal with my creditors. They helped me devise a realistic budget I can stick too, support me with unexpected blips on the road, and deal with creditors on my behalf. Most importantly, they treat me with respect and understanding, are entirely non-judgemental, and always there for advice and support. I now sleep at night, have a working plan to get my life back on track, and I can’t recommend their free, unbiased and valuable advice and support highly enough. They really are a friend when you’re in need ! Reviewed on: 7th May 2026

A caring team.

It still amazes me how much StepChange took over my situation and advocated on my behalf. After my initial phonecall consultation, I didn’t really have to do much at all. Not to say it’s easy as this is not an easy situation to be in but it was easy in the sense I felt looked after. The only negative I have is that emails often don’t get responded to, days can go by and you have to chase. It’s not always possible for people to call directly. Reviewed on: 7th May 2026

No Fuss to help you get out of debt.

I have dealt with StepChange on numerous occasions and I have not had any complaints. They spend time with going through your situation and help you with making sure you can pay the debt before allowing you to choose which way you wish to pay your debts off. Everyone is helpful on customer services & polite. Reviewed on: 7th May 2026

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