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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

74% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14715)

Review of the StepChange, Debt Management:

Lockdown crippled me financially, but

Lockdown crippled me financially. Lost my job and was denied ANY help from the government. I was fortunate enough to get out loans and credit cards (not knowing how long we’d be in lockdown for) and quickly maxed them out. By the time I’d gotten back into work I had amassed a HUGE amount of debt. I was trying to pay it off but getting absolutely nowhere. Not even sure how I came across or how I heard about Step Change but I bit the bullet and got in contact. Not even joking, it has been one of the most beneficial decisions I’ve ever made. The people I’ve spoken to and the help they’ve given me has been life changing and life saving. I can’t even put into words how grateful I am that these people are here and for the help they’ve given me. I was in the most darkest place mentally, I couldn’t afford to eat, I couldn’t afford to get to work. I couldn't sleep. I couldn’t see a way out, except through one route….i was at work when I called them. That day I spoke to them and when my payment plan was set up, I felt like a new person. I sat at work, tears in my eyes. Knowing that after everything, I was getting some help and everything would be okay…this company literally saved my life and for that I will be eternally grateful. I can’t speak highly enough about them. 10/10 Reviewed on: 24th May 2025

Step change can change your life

Every time I speak to a stepchange person, they make you feel completely at ease. Reviewed on: 18th July 2025

Made the whole process easy and took the "embarrassm...

Made the whole process easy and took the "embarrassment" out of asking for help! Reviewed on: 17th July 2025

Step Change have always been understanding in our si...

Step Change have always been understanding in our situation and never judge when talking to them. They work at a suitable repayment plan that is affordable. Reviewed on: 16th July 2025

My step change journey.

I felt such a relief after contacting step change. I was drowning in debt, and was worried about speaking to someone about it, but it was all done online, it was so easy. Now I am debt free, it feels amazing. I’m so glad I made the decision to contact step change. Reviewed on: 14th July 2025

Life changing decision to speak to step change

Simply amazing. From the first point of contact to my last payment to become debit free they were there relentlessly for 5 years of my life. Life changing customer service. Never judgemental always positive and impartial. Reviewed on: 13th July 2025

The best help I’ve ever had

They were so helpful in every way I really appreciate everything they did for me I would have been lost without them I so grateful for there help thank you step change… Reviewed on: 13th July 2025

I had seen debt adverts for ages feeling scared but...

I had seen debt adverts for ages feeling scared but knowing deep down I needed help. I knew I needed to do something when I started taking out cash on my credit card to pay bills. StepChange are a life saver. They gave me excellent advice, talked me through every step and I’m now on a debt management plan with them. I feel about 10 stone lighter and like I can breathe for the first time in years. I make one payment every month that is split between my creditors. I have a budget now that stick to every month all thanks to StepChange. Really cannot thank them enough. Reviewed on: 12th July 2025

I cannot praise Stepchange highly enough Every membe...

I cannot praise Stepchange highly enough Every member of staff I spoke to were kind understanding patient and completely non judgemental. They helped make what felt like a very humiliating experience very bearable Reviewed on: 11th July 2025

I have been with StepChange since 2006 and they are...

I have been with StepChange since 2006 and they are always helpful. Excellent. Reviewed on: 11th July 2025

StepChange

StepChange is helping me sort out my my credit cards, because I'm having difficulty paying the recommended amount per month, but I'm still struggling and I don't know what to do! Reviewed on: 10th July 2025

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