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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

They are a fantastic company and have helped me redu...

They are a fantastic company and have helped me reduce my bills hugely and have taken away alot of stress and anxiety by dealing directly with my debts Many thanks to them Reviewed on: 28th May 2024

Stepchange were a great help.

Stepchange were a great help when we were in a difficult financial situation, very helpful on the phone, and not judgmental and did not talk down to us. Follow up care has been great as well, and we are well on the way to resolving all our money problems. Reviewed on: 28th May 2024

Practical, hand-on and comprehensive help

Practical, hand-on and comprehensive help Reviewed on: 26th May 2024

Stress free

Stress free I now feel relaxed and not pressured by dept Reviewed on: 25th May 2024

It has taken my anxiety away and can open my mail wi...

It has taken my anxiety away and can open my mail without worrying now Reviewed on: 25th May 2024

Very helpful staff who made talking about a very dif...

Very helpful staff who made talking about a very difficult situation easy Reviewed on: 25th May 2024

Stepchange saved my house!

Stepchange set up my dmp, contacted all creditors to arrange payment, so that I didn’t have to sell my house or declare bankruptcy, so if you have debt problems, CALL THEM FIRST! Highly recommended Reviewed on: 25th May 2024

I was drowning in debt.

I was drowning in debt and my life was becoming unbearable. I needed an answer to my problems and Stepchange were the answer. From my very first contact with them, they have been totally professional, sympathetic and helpful. They have helped me turn my life around and I would recommend them to anyone who has any type of debt problems. Reviewed on: 25th May 2024

Finding debt freedom.

I fell into serious debt as the result of what someone else did. It was a real shock as i like to keep up to date and pay my accounts as soon as they fall due. Then I was not able to do that. Initially I found a company to manage payments but it cost me. Then I discovered StepChange. They stood as a buffer between me and my debtors. I sorted out how much I could afford to pay to my creditors and they sorted out the payments. There were no more phone calls from my debtors and I was able to have a more peaceful life. It took years, but at last, I made the final payment and my debtors were all satisfied. StepChange helped considerably in that I did not have to approach my debtors. I was always honest with StepChange and they certainly did their best for me. It is wonderful to know that my debts are now cleared and I don't have debts hanging over my head any more. I just wish I had found StepChange sooner than I did. Reviewed on: 25th May 2024

Step change is a fantastic service helping people fe...

Step change is a fantastic service helping people feel hope in desperate times. Reviewed on: 25th May 2024

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