Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16084 reviews)

View other StepChange products

4.95

Based on 16,084 reviews, last reviewed 7th May 2026

65900% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Have been extremely helpful with my situation Have been extremely helpful with my situation Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16084)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very professional,very good service

Very professional,very good service Reviewed on: 23rd May 2025

Very helpful and freindly team, I am making progress...

Very helpful and freindly team, I am making progress in settling my debts and also incharge of my money. Reviewed on: 23rd May 2025

Step change review .

Always helpful, sympathetic and knowledgeable. We went through my annual review very easily and never any judgement. Many thanks. Reviewed on: 23rd May 2025

Stepchange really are a godsend!...

Stepchange really are a godsend & gave me realistic & constructive help when I got into a hole due to a bereavement and being landed with double rent after a flatmate moved out suddenly & my credit provider was unhelpful,counter productive & toxic ,I really would’ve been lost without Stepchange’s help and advice and finally got to be able to sleep at night. Reviewed on: 23rd May 2025

Very helpful and knowledgeable took all the stress o...

Very helpful and knowledgeable took all the stress off me Reviewed on: 23rd May 2025

Incredible organisation

I got into credit card and payday loans after my mother died. Step Change got me out of a deep dark whole. Thank you! You have to toe the line once you're on the plan, believe me. It's not a finger-clicking magic overnight solution, but my goodness me, I could not have become debt-free without them. Reviewed on: 23rd May 2025

Overwhelming debt and harassment from the credit car...

Overwhelming debt and harassment from the credit card companies. Used other credit cards to pay the extortionate monthly fees most of which was interest. Quite simply bled us dry. When we had nowhere else to go step change negotiations put us on an affordable scheme and gave us our piece of mind back Reviewed on: 23rd May 2025

I was in a mess.

I was in a mess. 9 creditors screaming for money, I lost track of what was owed to who and what has been said. Stepchange contacted them all for me and as long as i can keep up with the one single payment i will not have to speak to the creditors again. Lovely. Reviewed on: 23rd May 2025

Help and make life back again and give hope keep it...

Help and make life back again and give hope keep it up you are doing excellent. Reviewed on: 23rd May 2025

From the initial call to seek help and right through...

From the initial call to seek help and right through to helping put in place a DMP and indeed afterwards the support has been fantastic, lifts such a weight, the whole process whilst daunting a first was a lot easier than expected. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Movement 4.11 from 18 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt Management
from DFH Financial Solutions 3.67 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub