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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14623 reviews)

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4.95

Based on 14,623 reviews, last reviewed 15th Jun 2025

166250% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was extremely worried about my debt and how to han... I was extremely worried about my debt and how to handle it ? Stepchange took all the worry out of my hands and have now made it easier for me to mange... Read more Reviewed on: 15th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14623)

Review of the StepChange, Debt Management:

Going from sleepless nights to peace of mind

Step change have helped me go from having sleepless nights to having peace of mind. Having a family, mortgage and being on a fluctuating salary meant that I fell into a tremendous amount of debt. With step changes help and guidance they have helped me prioritise my bills and get my life back on track. Being in a debt management plan has meant that I have paid off 2 debts so far and back up to date with 3 of my immediate bills. Thank you so much for what you have done for me and my family, I will forever be grateful, although I am still in debt I can now see the path ahead. Reviewed on: 25th May 2025

Stepchange helped me get my feet back on the ground.

Stepchange helped me get my feet back on the ground. They were always helpful and considerate of personal circumstance . Would strongly recommend them Reviewed on: 11th June 2025

The shining Knights of Step Change .

SC was a light in the darkness of my idiocy with money . They gave me a big shoulder to lean on . Reviewed on: 11th June 2025

Struggled with my debts. until StepChange stepped in.

I was struggling to manage my debts. and paying my creditors too much. So I went without food, heating and clothing, and my general will-being deteriorated. Also the stress of having to manage 5 or 6 creditors was wearing me down. Step Change have been indispensable. They showed me how to distribute my meager income fairly amongst my creditors, whilst leaving enough for me live quite comfortably. The stress has been relieved and I am very grateful to Step Change. I wish I'd gone to them sooner. Reviewed on: 11th June 2025

very accommodating and helpful in answering questio...

very accommodating and helpful in answering questions and getting my finances sorted quickly Reviewed on: 11th June 2025

Step change has helped me

Step change has helped me with my financial situation fantastical. Professional, non judging and fair. Reviewed on: 11th June 2025

Help with Debts

Help me with my debts and gave me piece of mind Reviewed on: 11th June 2025

Efficient and simple

Made the whole process easy and would recommend. Reviewed on: 11th June 2025

I now feel secure again.

Step Changed helped me to deal with my debt. They helped to set up an affordable payment plan. Before step change I was suffering from stress. Sleepless nights.,and a feeling of no way out of my situation. Everyone I have spoken to at step change have been very polite and helpful and have given very positive advice. Thank you. Reviewed on: 11th June 2025

I can honestly say by contacting StepChange they sav...

I can honestly say by contacting StepChange they saved me and my home. I have just paid my debt off and have always had good support whenever I have contacted them whether it was queries or doing my annual review. I would recommend them. Reviewed on: 11th June 2025

"A Lifeline in My Time of Crisis

I was going through a severe mental and financial crisis and didn’t know where to turn. When I contacted StepChange, I was overwhelmed and emotional, but they were incredibly patient, supportive, and understanding throughout the entire process. They helped me arrange affordable payments to all my creditors, taking an enormous weight off my shoulders. The relief I felt was immediate, and over time, my mental health significantly improved. I truly believe that call changed the course of my life. Thanks to StepChange, I was able to regain control and start rebuilding—not just financially, but emotionally as well. I’ve recommended their services to others and will continue to do so, because they gave me my life back. I will always be deeply grateful. Reviewed on: 11th June 2025

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