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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14413 reviews)

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4.95

Based on 14,413 reviews, last reviewed 7th Jun 2025

312300% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent company I have been with them for a few years and the service is excellent. I needed help after suffering abuse in a violent and domineering relationship and ... Read more Reviewed on: 7th June 2025

Latest lowest rating:

2

Needed to consolidate all my financial issues into o... Needed to consolidate all my financial issues into one lump sum, great at helping budget but still getting constant emails and phone calls months afte... Read more Reviewed on: 7th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14413)

Review of the StepChange, Debt Management:

Helpful understanding caring people treat you with dignity and respect

When I first spoke on the telephone I was in bits at the end of my tether with worry.They people I spoke to reassured me they would help me get it sorted out . I came of the phone that feeling a great big weight had been lifted and for the first time in months I went to bed and slept knowing I was going to get the help I needed so from me to all of you a big THANK YOU Reviewed on: 8th July 2020

Stepchange allowed me to live my life again!

I was in a really bad place with my finances and didn’t know where to turn. I’m so glad I made that step to contact stepchange as it allowed me some breathing space where I am now coming towards the end of my money troubles Reviewed on: 7th June 2025

Helped with my happiness.

Helped take a load off my mind, I'm not out of the woods yet, but getting there. Reviewed on: 7th June 2025

A great service Always helpful on the phone.

Always helpful on the phone. Online annual review is easy to complete Reviewed on: 7th June 2025

Stepchange, life change

The help SC has given me is absolutely 1st class, I’m so grateful Reviewed on: 7th June 2025

Very professional and very helpful throughout

Very professional and very helpful throughout Reviewed on: 7th June 2025

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

User friendly

The web site pages are so easy and user friendly Reviewed on: 7th June 2025

Great staff

Very helpful and sympathetic. Understanding of difficulties not rushing phone calls Reviewed on: 7th June 2025

I had problems to pay debt (credit card).

I had problems to pay debt (credit card). Step change helped me make a plan which suits me the best and I was able to pay my debt in a small amount each month. Thank you very much for that. Reviewed on: 7th June 2025

Reach Out to Step Change, they will help!

I was struggling making multiple payments after COVID and being made redundant, STEP CHANGE helped so much contacting my creditors and making sure I only paid what I could afford. Contacting them is easy and the support offered is amazing, don't struggle alone reach out to them! Reviewed on: 7th June 2025

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