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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Without your help and advice i would have lost my home.

Without your help and advice i would have lost my home. I can not thank you enough.constant help when my circumstances changed. Reviewed on: 24th May 2025

Very understanding & professional

Very understanding & professional Reviewed on: 24th May 2025

Amazing help when you need it the most

Stepchange have helped more than I could have imagined & have given me peace of mind & bought normality back. Can’t praise them highly enough. Reviewed on: 24th May 2025

I don’t know what I would have done without stepchange

I don’t know what I would have done without stepchange Reviewed on: 24th May 2025

Help me so much from overwhelming to credit score go...

Help me so much from overwhelming to credit score going up and money worries gone Reviewed on: 24th May 2025

average customer service long time waiting on phone

average customer service long time waiting on phone Reviewed on: 24th May 2025

My finances were broken and step change fixed them,...

My finances were broken and step change fixed them, now im'e back on top of everything...Thanky you step change!!! Reviewed on: 24th May 2025

Stepchange helped me consolidate my debt at a time

Stepchange helped me consolidate my debt and my partners at a time when I had no idea what to do or where to turn! They have consolidated all my cards / loans in one place and one payment a month. Reviewed on: 24th May 2025

I was going mad constantly worrying about money.

I was going mad constantly worrying about money. I'm disabled and at times wanted to end it all. My friend told me of stepchange (we'd never had money problems before, but after work drying up and income becoming less and less we found ourselves in a terrible situation). After my first phone call I felt safe. Reviewed on: 24th May 2025

Nothing but amazing.

Nothing but amazing. Pronably literally saved my life. Professional, easy to get things sorted and very helpful. Reviewed on: 24th May 2025

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