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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life changers

Very helpful in finding the best options for my circumstances Reviewed on: 23rd May 2025

100% recommended

Absolute life saver - Stepchange took over all correspondence with my creditors. All I had to do was make a monthly payment, stepchange did the rest.Great communication and help whenever needed. Can't recommend Stepchange enough Reviewed on: 23rd May 2025

Help with debts

I spoke with Stepchange because I was having difficulties in paying my debts due to a loss of income. I couldn’t keep on making repayments that I couldn’t afford to pay. With the help of stepchange, I’m taking control of my debts and I can pay something that is affordable for me. Reviewed on: 23rd May 2025

Excellent, supportive service.

Non judgemental, supportive, very easy to use. And total support when you don’t know which way to turn. Excellent service that truly is a lifesaver. Reviewed on: 23rd May 2025

Very good service and sort everything out for you an...

Very good service and sort everything out for you and put your mind at rest Reviewed on: 23rd May 2025

I don’t know how I would have managed without Step C...

I don’t know how I would have managed without Step Change. I am so grateful to them and highly recommend them if someone is having financial difficulties. Each member of staff I have spoken to I’ve listened and not judged. I’m gone over and beyond to help me thank you to all of you. Reviewed on: 23rd May 2025

I had over £40,000 of debt from loans and credit cards.

I had over £40,000 of debt from loans and credit cards. The money was used for bills and paying my mortgage having been made redundant several times in a short period. Without step change I think we would have lost our house and probably ended up divorced. My wife had no idea of the situation I had put us in. I can’t thank them enough for there help and compassion. Absolute life savers. Reviewed on: 23rd May 2025

Choice of freedom

The step change charity org have givin Reviewed on: 23rd May 2025

Massive thank you!

I’ve been stress and overwhelmed by my situation.And without to many questions(which could made even worst my mental health situation) you’ve stepped in to help.thanks! Reviewed on: 23rd May 2025

Practical help with sympathy and understanding.

With great trepidation I made my first phone call to StepChange, to be offered not only effective practical help but sympathetic understanding. At no time was I made to feel stupid or irresponsible in any way, and every effort was made to work out a solution that was financially viable for me. StepChange came to acceptable agreements with all my creditors, relieving me of the necessity of continual individual communications with them. This was obviously a tremendous relief. Since then my finances are reviewed annually by StepChange with payment changes made where necessary, all the time making sure they are completely manageable. After several years the amounts owing have greatly reduced, and there is light at the end of the tunnel. Reviewed on: 23rd May 2025

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