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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very good Very understanding Very helpful

Very good Very understanding Very helpful Reviewed on: 23rd May 2025

I contacted StepChange for financial support

I contacted StepChange for support at the time that I had no hope of carrying on in life due to a huge debton me and couldn't find my way out. StepChange had made my life a meaningful one through their great support in managing my huge debt and dealing directly with my numerous Creditors. I am so grateful for stepping in at the right time when there was no any other means for me. Reviewed on: 23rd May 2025

Polite and Professional

Very helpful on recent review, and always do their best to accommodate my best monthly payment. Always put me at my ease, especially if I'm a little stressed about my account for any reason. Reviewed on: 23rd May 2025

Step change is excellent help me so much my life was...

Step change is excellent help me so much my life was stressful due of debt but I'm more relax knowing my payment are in good hands thanks to all the staff Reviewed on: 23rd May 2025

I got in touch with step change as I was made redund...

I got in touch with step change as I was made redundant and unable to pay my debts they went through all my debts and advised me to do a debt management plan which works well for me they send me my plan payments on a regular basis so I can see who and what amount to each creditors are paid and my balance owing they’ve also said if I need to add to it I can do which make things so much easier for me because some you totally forget about I’ve rung up in the past with questions I need answering and they’ve always answered and helped me throughout my journey I would recommend step change for anyone who finds themselves in the same situation that I’m in and it’s very easy to do Reviewed on: 23rd May 2025

Step change have helped with my debt as it was getti...

Step change have helped with my debt as it was getting out of control i now have peace of mind and an affordable payment plan Reviewed on: 23rd May 2025

User-friendly, easy to set up and good support

I had growing debts with energy companies, credit cards, overdrafts & loans, got so bad I was diagnosed with severe depression & was recommended to try a debt management charity. Chose Step change due to its user-friendliness & was easy to plan a budget. They have dealt with all my debts without much hassle & it's easy to contact them if something urgent. They handle the contacts with the creditors, and help to set a reasonable repayment plan. Website provides good information and advice. Reviewed on: 23rd May 2025

It save my life.

It save my life. Massive relief. Reviewed on: 23rd May 2025

Don’t bury your head in the sand. Speak to Stepchange.

For numerous reasons, I found myself in a lot of financial trouble and had a lot of institutions continually making contact quite rightly attempting recompense. The problem was that due to my circumstances at that time I had no way of meeting my obligations and the continual contact added to my already stressful situation. A friend recommended Stepchange and told me how they’d helped him in the past so I gave it a go. Truely glad I did. They helped organise a payment plan that was affordable, the phone calls and letters stopped and I’m currently in a position where two thirds of my debts are paid off and I can see light at the end of the tunnel. If I’d have continued burying my head in the sand and not reached out to Stepchange, I dread to think what would’ve happened. Whatever your circumstances, they can help. Reviewed on: 23rd May 2025

A helpful charity. Kind staff on helpline.

I was struggling with monthly payments and found Stepchange. Yes it’s helpful but I feel a bit vulnerable without credit cards and really struggled with car expenses when my car failed its mot. Get as much money behind you as you can before signing up with a debt charity (that seems strange) but it’s helped me a little. Reviewed on: 23rd May 2025

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