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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

My lifeline

I contacted them in 2007 with a debt of £143k,I was panic stricken. The calmed me down assured me it could be sorted and gave me the confidence to do it. My debt is now £10k. It as a relief to get my creditors off my back with no more interest added on, or the bailiffs calling round. Reviewed on: 23rd May 2025

StepChange helped me pay off nearly £20,000.

StepChange helped me pay off nearly £20,000 in credit card debts in a little just over 5 years. If I had any problems, I could use their tools on their website to help me budget, and when my finances changed, I phoned them and let them know so that my payments could be adjusted accordingly. It has been a huge weight lifted off my shoulders that I am now debt free, and I couldn't recommend using them highly enough. It 'can' be done. You 'can' be debt free. All it takes is a little honesty and a little help. Reviewed on: 23rd May 2025

The best decision I made...

The team each time I contact them are helpful, empathetic and knowledgeable. Reviewed on: 23rd May 2025

I was feeling very anxious about the money I previou...

I was feeling very anxious about the money I previously owed but step change advised and helped me find a way to pay off my debt without being really short of cash each month. Reviewed on: 23rd May 2025

Treated with kindness

Every time I have needed to call, I am treated with compassion, empathy and kindness Reviewed on: 23rd May 2025

Don’t hesitate call today

Anyone needing help and advice should contact stepchange asap t the staff are always empathetic towards the situation you’re experiencing’and be assured it takes away all that built up stress absolutely brilliant service keep up the great work you all are doing you’re truly amazing thank you Reviewed on: 23rd May 2025

Excellent service

Always helpful-information provided is excellent Reviewed on: 23rd May 2025

Without this amazing organization people would have...

Without this amazing organization people would have been in a bad way I would have definitely if it was not for them when your in a situation we don't do this because we want to be in it however circumstances change the events. Reviewed on: 23rd May 2025

I was working full time in London I had several disa...

I was working full time in London I had several disastrous relationships.This cost me financially and mentally I felt like a failure and was so ashamed and couldn't see a way out. Step change offed me hope listened and understood. I can not thank them enough. So easy to sort everything even in lock down so helpful and understanding. It's awful to see others struggle and I think the staff absolutely have empathy for everyone and every scenario. I felt so out of control I was scared for my own wellbeing. Step chsnge have been amazing and I thanky lucky stars everyday that I picked up the phone and callef them. That was the hardest part from then on its been a brilliant partnership built on trust and agreements that are viable. Keep up the good work and thank you so much. Reviewed on: 23rd May 2025

Helped me when I had nowhere else to go, best decisi...

Helped me when I had nowhere else to go, best decision I ever made. Reviewed on: 23rd May 2025

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