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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16785 reviews)

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4.95

Based on 16,785 reviews, last reviewed 16th May 2026

99550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange. An end to the worry of being in debt. StepChange were very helpful in sorting out my payments to my creditors. The budget review helped me to see the funds I had available to pay towards m... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16785)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Godsend for debt management

After years of racking up debts and adding more to try and pay it off step change where a godsend. Helping me to set up a payment plan and get myself back on track Reviewed on: 15th May 2024

Brilliant, life changing organisation.

Brilliant, life changing organisation. Always professional but compassionate and practical. Good communication and simple set-up with regular discreet support. Realistic advice and reassurance in a difficult time. The most positive experience I’ve had in finance. Cannot recommend enough. Reviewed on: 15th May 2024

I was really struggling financially with visa card d...

I was really struggling financially with visa card debt and being a lone parent with 2 dependant children and even though I was working full time it was causing me loads of stress and impacting on my sleep my work and making me really anxious. As soon as I had had a discussion with an advisor I felt an enormous sense of relief. They were able to put together a manageable personal payment plan which I have been able to stick too and my debts have continued to reduce Reviewed on: 15th May 2024

Light at the end of the tunnel

Seeked help from StepChange as my financial circumstances changed and I was no longer able to make payments to my debtor's, StepChange helped me find a suitable solution that was affordable and helped me get back on track. Reviewed on: 15th May 2024

Extremely helpful and understanding.

Extremely helpful and understanding. Their advice was invaluable. Reviewed on: 15th May 2024

they are willing to help and caring.

they are willing to help and caring. Reviewed on: 15th May 2024

Life changing!

Stepchange has literally relieved me from stress and anxiety due to money worries. They are understanding and fantastic to deal with Reviewed on: 15th May 2024

Always patient and helpful.

Always patient and helpful. Full of great advice Reviewed on: 15th May 2024

Stepchange are life savers

I called stepchange after my husband lost his job and we were so stressed and scared how we were going to manage our debts. The staff at stepchange were amazing. So knowledgeable and calming to with me. I came off the phone feeling happier knowing I had a solution to my debt problem and I wasn’t going to lose out house. Every call I’ve made the staff have been friendly and helped me sort myself out. It’s been life changing being on the plan and knowing a set amount is going out each month and I don’t feel sick every time the letterbox goes. Thanks Stepchange Reviewed on: 15th May 2024

Helpful, informative and friendly service

I was really nervous about reaching out and dealing with my debt but step change were really reassuring and helpful in getting me started as well as providing support when completing the forms. Over the phone and via emails they have always remained professional and helpful. As someone who deals with mental health issues they really put me at ease and made me feel comfortable talking to them. Reviewed on: 15th May 2024

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