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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Finished!

When conducting our annual reviews, most of the staff were friendly and helpful and were let down by the few who were less than helpful, hence the loss of one star in the rating. We have however, with their help got through our problems and are now happily debt free! Reviewed on: 23rd May 2025

ve been able to manage my finances...

They are a Godsend. Through them I have been able to manage my finances which has given me peace of mind Reviewed on: 23rd May 2025

Great listeners .

Great listeners . Very helpful easy to speak to and great advice Reviewed on: 23rd May 2025

they care about each person

They are an amazing company, they care about each person and are always there to listen and support each client. I was at an all time low. After talking to an agent about myself I have never looked back. I am just over a year to become debt free .thank you Step Change. Reviewed on: 23rd May 2025

Everything was sorted quick and easy and an affordab...

Everything was sorted quick and easy and an affordable payment set Reviewed on: 23rd May 2025

The the staff are very helpful and dealing with your...

The the staff are very helpful and dealing with your debits very helpful and understanding Reviewed on: 23rd May 2025

Best Debt Management Organisation Ever

Step Change gave me a new lease on life - overwhelmed by debts, I found help in managing my financial difficulties and gaining peace of mind and relief from all the permanent stress due to my money worries. They proved to be a shield between me and my creditors and they arranged a very affordable payment plan. Their staff is very understanding and knowledgeable and they dealt with my issues quickly and efficiently. Further on, the opportunity of dealing with matters personally online ( like reviewing my budget for instance) proved to be an even more suitable and straight forward way of using my time. Reviewed on: 23rd May 2025

Stepchange give me my life back .

Stepchange give me my life back . I don’t worry as much now about my debt as they arranged and did everything for me when my head was all over the place Reviewed on: 23rd May 2025

The only sensible way to proceed if you find yoursel...

The only sensible way to proceed if you find yourself in a scary debt situation. Reviewed on: 23rd May 2025

Not sure I would have managed without step change.

Not sure I would have managed without step change. Reviewed on: 23rd May 2025

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