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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

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4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

StepChange were absolutely fantastic when I was face...

StepChange were absolutely fantastic when I was faced with sorting out my husband's credit card/bank debt problem which had built up unknowingly during the onset and development of dementia. I was in despair when I discovered it and just didn't know what to do. They were sympathetic and were very patient and understanding during a 2 1/2 hour telephone conversation. Kept telling me not to worry and we could sort it out, they were truly wonderful. The debt management plan has now been in place for 4 1/2 years and has been faultless in its execution. In 18 months the debt should finally be paid off. The debt is being paid off at a rate which is affordable to us making allowance for all other household bills, payments and contingency plans. I am extremely grateful to StepChange and have no hesitation in recommending them in the highest possible way. Reviewed on: 15th May 2024

The only way to go!

Very helpful and understanding. Simple to get help, it's the only way to get sorted out. Reviewed on: 15th May 2024

Always helpful and understanding.

Always helpful and understanding. I have been able to manage my debts easily and I am no longer stressed or worried all the time. Reviewed on: 15th May 2024

Very help and friendly staff.

Very help and friendly staff. I was in alot of debt and they reassure me, and helped me though the process. Reviewed on: 15th May 2024

Great help

Great help given to chose my options and always just the end of the phone Reviewed on: 15th May 2024

I feel more relax not thinking about all the debts a...

I feel more relax not thinking about all the debts and where to get the money to pay all my debts. I can sleep now and eat properly .and advice some of my friends to just spend what really substantial not to over spend . Dont buy expensive things just enough whatever you have earned. Reviewed on: 15th May 2024

StepChange helped me in my life when I needed it.

StepChange helped me in my life when I needed it. They made the whole process very easy to understand and help me if I have any issues. The customer service is excellent, the staff are very kind and give the best advice for your issue. Without StepChange I would have lost a lot in my life but due to them I'm on the road to financial recovery and have managed to keep my life on track. If you need financial help then I highly recommend you give them a call, there's nothing to lose! Reviewed on: 15th May 2024

Great company who listen and act for you

They listen and act in your best interests, treating you like a human being and not a number. Highly recommend this company. Reviewed on: 15th May 2024

Lifeline..

StrepChange has helped me immensely in every way, I’d never heard about them until I had financial problems,, Thankyou for being SO supportive Reviewed on: 15th May 2024

Good for helping me out , staff on phone very helpfu...

Good for helping me out , staff on phone very helpful even though it takes ages to get through on phone . Government needs to drop cost of living drastically so people didn't get in a mess Reviewed on: 15th May 2024

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