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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16787 reviews)

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4.95

Based on 16,787 reviews, last reviewed 17th May 2026

99650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change has literally saved my life. Step change has literally saved my life. The phone operators are fantastic, put you at ease and don’t make you feel bad. Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16787)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful They help me with debt very recommended

Very helpful They help me with debt very recommended Reviewed on: 15th May 2024

They are very good and helpful. Good solutions

They are very good and helpful. Though because of demand sometimes getting through to them over the phone is not so easy. But once you do they are very helpful Reviewed on: 15th May 2024

Stepchange can transform your life and find solution...

Stepchange can transform your life and find solutions to problems of debt Reviewed on: 15th May 2024

Excellent and Trustworthy Organisation

Stepchange are fabulous and are the reason I managed to get my life back on track and finally become debt free. They are non-judgmental and help you every step of the way. I would highly recommend them to anyone who has a problem with debt and needs help in resolving it Reviewed on: 15th May 2024

Survey for debt management

Members of staff friendly and professional. Reviewed on: 15th May 2024

Lifesaving

1st class service have been a lifesaver for me over the last few years Reviewed on: 15th May 2024

DMP - Stepchange

Stepchange have helped me tremendously since Oct 2022 with a debt management plan for my debts. After COVID in 2020 my finances were all over the place and I lost my main job and was barely making ends meet with my second job and then falling pregnant end of 2020 my finances were completely finished and I could not keep up the payments to my credit cards and bnpl accounts. I asked for help from them and they have made my life much easier now with one simple payment each month to my debts and thanks to them I will be debt free a lot sooner than if I had tried to tackle the issues on my own. Reviewed on: 15th May 2024

Very helpful from the start, friendly and knowledgea...

Very helpful from the start, friendly and knowledgeable staff who reduced the worry from the start and have continued with their help. Reviewed on: 15th May 2024

very good to deal with, do not judge you so...

very good to deal with, do not judge you so helpful Reviewed on: 15th May 2024

Stepchange are an absolute life changer, even life s...

Stepchange are an absolute life changer, even life saver, for those who have fallen into the abyss of financial difficulties. Reviewed on: 15th May 2024

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