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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16792 reviews)

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4.95

Based on 16,792 reviews, last reviewed 17th May 2026

99850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They know how to help Was really struggerling after COVID, StepChange helped me put a good plan in place to get me back on track. Through there advice my finances in a much... Read more Reviewed on: 17th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16792)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Amazing and reassuring

My initial call into StepChange, I was quite emotional and ashamed at how bad things had got. The call handler was amazing and so reassuring. Things were handled sensitively and the bombarding of letters stopped and I had time to breath. Reviewed on: 15th May 2024

Really helpful customer care, so reassuring.

Really helpful customer care, so reassuring and calm. They talk you through what is best for you.give sound advice and are a good send. Help me out of a deep hole financially. Reviewed on: 15th May 2024

Honestly, best phone call I ever made!

Step Change were recommended to me 9 years old and since making contact with them at that time I have never looked back. They have made all my debts hassle free. I pay them one affordable payment each month and they do the rest. Since setting up my plan I have referred a few friends to them also. Anyone with any debt problems, please don't let the stress make you ill, just contact Step Change straight away, they REALLY do help xx Reviewed on: 15th May 2024

Excellent Service and Advice

Don't know what I would have done without StepChange. Help when you need it. Reviewed on: 15th May 2024

Very helpful , non judgmental.

Very helpful , non judgmental. They helped at every step of the way and keep us informed all the time. Reviewed on: 15th May 2024

Very helpful and saved me my life.

Very helpful and saved me my life. Reviewed on: 15th May 2024

they make everything so easy , lovely to deal with a...

they make everything so easy , lovely to deal with and have always been a great help Reviewed on: 15th May 2024

I have been with stepchange more than5 years really...

I have been with stepchange more than5 years really they are helpfully and understandable they were help me always when i needed.MAny thanks Reviewed on: 15th May 2024

Changed my life put everything into perspective

Changed my life put everything into perspective Reviewed on: 15th May 2024

Stepchange saved me from a breakdown

Stepchange came into my life after Covid caused me to fall behind with my financial payments. I was under so much stress, juggling bank, credit card and bill payment and they handled arranging me to pay back my debts through one payment to them and they sorted the rest. Unfortunately I am still paying my debt off as the creditors had originally charged me so much interest but I am hopeful to get back on track in a couple of years. Stepchange really help me to not have a breakdown. Thank you Stepchange. X Reviewed on: 15th May 2024

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