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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Good communication, empathic and supportive staff.

Good communication, empathic and supportive staff. Made the whole process much easier and I felt like a tonne of weight had been lifted off my shoulders after my initial phone call with Step Change. I was guided through available options for best outcome of my predicament. Reviewed on: 23rd May 2025

Don't struggle contact stepchance

Our problem started when interest rates went up. Our monthly money was all going on paying mortgage and bills. We hit rock bottom and thought we was going to have to sell our house or be evicted. Feeling very embarrassed we called step change and spoke to a very nice man who after getting emotional told us they were there to help. The process was easy and after giving them all our monthly outgoings and income , gave us three options to clear our debt. We chose the one most suited to us. Step change contacted all of the necessary people for us and worked out how much we would pay to them. Experience was informative and easy. We are happy with the service and would and have recommended them to others in difficulty. Don't feel embarrassed, contact them. Reviewed on: 23rd May 2025

help when i needed it filled in form and step change...

help when i needed it filled in form and step change done the rest Reviewed on: 23rd May 2025

A life back

Step change was able to take me out of my sleepless nights and stress they put me on top of my anxiety by providing me with a easy way that I can get me handing me debt Reviewed on: 23rd May 2025

Fantasic people

When I first got in touch I was very nervous because I felt I wasn't getting anywhere. But as soon as I got talking to the person from step change it all changed they went through everything with me and helped me such alot I felt at ease for the first time in ages I would recommend them to everyone Thank you Reviewed on: 23rd May 2025

Thank goodness.

Thank goodness. Stepchange. I was distraught when I first contacted them five years ago and they helped me out. It made me realise that I could get this situation resolved and it's probably been the best thing I ever did. Thank you. Reviewed on: 23rd May 2025

Very necessary service.

Very necessary service. StepChange are a great set of people. Reviewed on: 23rd May 2025

StepChange are truly amazing.

StepChange are truly wonderful. The people who help are incredibly helpful and friendly, and very knowledgeable. They are so reassuring when issues arise from creditors, and when you speak with them, you feel confident and reassured that things will be resolved. They give clients something very precious. Hope. Absolutely fantastic company, with outstanding staff. Reviewed on: 23rd May 2025

Excellent support

I was stressed with my debt. The lady helped me on the phone & talked me through the process. I felt instantly better & proud I could handle the repayments. Reviewed on: 23rd May 2025

I was anxious and overwhelmed.

I was anxious and overwhelmed. The advisor was friendly, nonjudgemental and patient. Very reassuring. Clear explanations and advice. Reviewed on: 23rd May 2025

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