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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Helpful, kind and understanding

Everyone I have spoken to has been helpful, understanding and willing to listen and help to reassure me. Reviewed on: 23rd May 2025

Very helpful.

Very helpful. Non judgemental. Feel at ease talking to them. Reviewed on: 23rd May 2025

Step Change - Life Changers

From beginning to end Step Change treated me with respect, kindness and help. It took me 2 years plus to become debt free but is a wonderful feeling, I feel free! Reviewed on: 23rd May 2025

The Step Change website is very easy to navigate and...

The Step Change website is very easy to navigate and the detail needed to be entered to get advise are very easy to follow. In my case a debt management plan was advised and the setup and monthly management of this has been seamless and stress free. When I have had to speak to SC they have been very friendly and understanding everytime. Reviewed on: 23rd May 2025

StepChange the way to get your life back on track.

I was drowning in debt and was so stressed about it not knowing how to deal with it. once I built up enough courage to make that initial call I felt the weight of the world had been lifted. I didn’t feel judged and they gave me a clear plan on how to make a realistic debt management plan. Ten years on I have changed the way I spend money by ensuring I pay in cash that I have saved instead of using credit with the high interest rates. The valuable information and support I received from StepChange I now share with friends and family who may be heading in the same direction I was going prior to taking control of my debt. Reviewed on: 23rd May 2025

What would I do without StepChange its a question I...

What would I do without StepChange its a question I find asking myself quite often. To the brink of dispair to hope is how I would describe the work they do. Reviewed on: 23rd May 2025

Before approaching step change I was in a desperate...

Before approaching step change I was in a desperate financial situation after having severe fraud committed against me. Step change assisted me in setting a tight but realistic budget to enable me to address my debts. They contacted my creditors and got the repayment solutions accepted. Reviewed on: 23rd May 2025

I had many debts which was becoming overwhelming

I had many debts which was becoming overwhelming but stepchange helped me Reviewed on: 23rd May 2025

Great company removed all the pressure absolutely ga...

Great company removed all the pressure absolutely gave me back my life recommend the company to anyone thank you Reviewed on: 23rd May 2025

I can’t praise StepChange more than enough

I can’t praise StepChange more than enough, they are the light that shines in the darkness. Honestly couldn’t think what I would’ve done without them. Highly recommended! Reviewed on: 23rd May 2025

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