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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18637 reviews)

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4.92

Based on 18,637 reviews, last reviewed 18th Jun 2026

188200% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt free in 4 months thanks to StepChange! I am incredibly satisfied with the support I’ve received from StepChange. Their customer service has been excellent throughout my journey. I am on tra... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18637)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

A lifeline

Gave me help from day one and always non judgemental practical help. Reviewed on: 23rd May 2025

Excellent!

I never have had an issue/problem with StepChange. They are friendly and very helpful. Reviewed on: 23rd May 2025

We suddenly found ourselves £48,000 in debt which pu...

We suddenly found ourselves £48,000 in debt which put a huge strain on every aspect of our lives. Step Change listened to our concerns and suggested the best course of action and drew up a budget plan as well as writing to all that we owed money too. We stuck with the plan and reviews and 8yrs later we are debt free and don't owe anyone anything Reviewed on: 23rd May 2025

My Debt Management Plan with StepChange

I was put on a Debt Management Plan 12 months ago, and have just finished repaying my debt. StepChange have literally turned my life around. A year ago I was swimming in debts and could not see the light of the end of the tunnel. But after contacting them, my life took a turn for the better. It's not always been plain sailing - some months were tougher than others, as you always have some unexpected expense which, although still within my budget, put some strain on my finances. But the good thing is that you can always talk to them and see if you need any changes to the budget, or for any advice. For me, the relief was not being chased up by creditors anymore. Now that I have come to the end of the plan, I can finally breath and it feels like I've been given a second life. Anybody can be in a situation like mine - if you happen to be that person, don't despair, but seek help as soon as you can. I wish I had contacted StepChange sooner. They have truly been lifesavers. Reviewed on: 23rd May 2025

Stepchange helped me.

Stepchange helped me when I thought I was facing bankruptcy and the courts in 2008. They have continued helping me ever since. Reviewed on: 23rd May 2025

Great experience.

Great experience. All my debts sorted out with no fuss. Easy Reviewed on: 23rd May 2025

Really easy to use service

Really easy to use service, highly recommend if you are feeling overwhelmed by your debts. No judgements, just friendly help. Reviewed on: 23rd May 2025

I didn’t know where to start with my debt, so I call...

I didn’t know where to start with my debt, so I called StepChange. They put a plan in place, took control of that & eased my debt worries. They reduced my payments massively to reflect what I could afford. Would strongly recommend contacting them… Reviewed on: 23rd May 2025

Customer service is always fantastic, difficult to g...

Customer service is always fantastic, difficult to get through on the phone sometimes but I guess that’s a testament to how good they are - loads of people use them. Online platform is really easy to use, only thing I can suggest is maybe getting an app. Reviewed on: 23rd May 2025

Excellent customer service and support based on my p...

Excellent customer service and support based on my personal previous experience. Reviewed on: 23rd May 2025

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