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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16582 reviews)

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4.95

Based on 16,582 reviews, last reviewed 10th May 2026

89800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

World turned around I was going thru a very difficult marriage break up and left with debt. I didn’t know where or who to turn to. It’s been 3 yrs and I’ve been with step... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16582)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

I was struggling financially and never ended story I...

I was struggling financially and never ended story I have but Step change step in to my life and sort all out for me.Thank you ,now I know where I am going to get help next time.All good and understanding professionals,Do give them call if you need help .Step change changes lives Reviewed on: 1st May 2024

I was in dire straits and couldnt see a way out of m...

I was in dire straits and couldnt see a way out of my debt. They were both sympathetic and helped me immensely. My mental health has been restored. Reviewed on: 1st May 2024

Pick up the phone ......you won't regret it.

I was desperate & scared when I rang Stepchange.I had red bills all over the place & didn't know where to start. They made me realise that I could survive with their help. I was suicidal. Reviewed on: 1st May 2024

Stepchange helped me turn a life crippling debt into...

Stepchange helped me turn a life crippling debt into a manageable issue. Their friendly and knowledgeable advice was invaluable in helping me to take control of the situation Reviewed on: 1st May 2024

They came to my help.

They came to my help, provided very good advice and now maintains contact with my creditors. Reviewed on: 1st May 2024

I was badly in debt but step change gave me a light...

I was badly in debt but step change gave me a light at the end of a dark tunnel, I’ve been on a debt management plan now for 6 years although my debt only goes down slowly it’s manageable and help me to control what I spend, I am now in control and can sleep at night thank you step change !!! Reviewed on: 1st May 2024

THANKS STEPCHANGE

4 half yrs ago i was in debt which i couldn't shift, couldn't hide it any longer. i finally contacted stepchange they were very helpful from the start , once they recived the paperwork back from me they spoke to the creditors and put the plan in place. i recommended them. Reviewed on: 1st May 2024

Without the exceptional help from StepChange I don't...

Without the exceptional help from StepChange I don't know where I'd be today. StepChange have helped me and guided me from the start. Reviewed on: 1st May 2024

Great professional service, dedication and understan...

Great professional service, dedication and understanding Reviewed on: 1st May 2024

Stepchange give you the tools to get back in charge

Stepchange give you the necessary 8nformatuon and support to turn your debt around. They are not judgie or demanding. Reviewed on: 1st May 2024

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