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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16552 reviews)

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4.95

Based on 16,552 reviews, last reviewed 9th May 2026

88350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They absolutely changed my life Before I was told about step change or CCCS as it was, I was absolutely terrified of letters, phone calls or even a knock on the door. My neighbour to... Read more Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16552)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Help when neede

Was very worried and being bombarded with demand letters,and had been made to retire.Didn't know where to turn.Looked for help in Internet and found Step change Thank heaven. For all the help and advice,took as much time as I needed to help sort everything out and stop the clamour from my Creditors. Reviewed on: 1st May 2024

Very helpful and always happy to talk you through th...

Very helpful and always happy to talk you through things and help in anyway they can. Reviewed on: 1st May 2024

Very helpful

I have been with step change for quite awhile they are helping me to clear my debt they keep me on the right path Reviewed on: 1st May 2024

Step Change is Awesome

I’ll call them a Listening Company. Customer service is second to none. They make me feel like I’m paying 1000s for the service I’m receiving. They’re simply awesome. I don’t know what /or where I would be without them. I’m ever so grateful for their support Reviewed on: 1st May 2024

Very helpful.

Very helpful. Walked me through my options to clear my debts, giving clear advice. Reviewed on: 1st May 2024

Friendly helpful service clear and simple

Friendly helpful service clear and simple Reviewed on: 1st May 2024

Absolutely the best decision I ever made!

Absolutely the best decision I ever made was being brave enough to make the first call and say 'Help, I'm in over my head!' After years of trying to navigate debt, and a lot of sleepless nights, StepChange responded to me calmly, kindly and professionally and I couldn't be more grateful, they enabled me to find a route out! Reviewed on: 1st May 2024

First class customer service,

First class customer service, nothing is too much trouble for the operators on the phone and they will do anything to make the process easy and stress free. I can’t thank them enough. Reviewed on: 1st May 2024

Should have asked for StepChange help much sooner....

From the start, I have experience nothing but great professionalism from everyone that I've contacted or been contacted. That professionalism extends to the friendly manner of the staff, their knowledge, helpfulness, advice and sense of understanding. Reviewed on: 1st May 2024

Wonderful helped me out and sorted everything out fo...

Wonderful helped me out and sorted everything out for me Reviewed on: 1st May 2024

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