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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16593 reviews)

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4.95

Based on 16,593 reviews, last reviewed 10th May 2026

90350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent charitable services Step change helped get my debts under control so that I don't have to stress about them Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16593)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

There is light at the end of the tunnel.

I was in 20k plus debt, borrowing off Peter to pay Paul, credit cards spiralling out of control and just in a really bad place, my credit cards just kept increasing my limit, so it was my fault as I kept thinking I'd get on top of it, just never happened. I found StepChange and they sorted it all out, gave me the help I needed in a few simple steps, now I'm paying an affordable repayment plan, all my creditors are being paid on time every month, and I feel a lot better, not stressed or worried about how to make ends meet. I know it will take time but it will be worth every minute, don't sit in silence in that big black hole, reach out and get the help from StepChange it will change your life and you will start to see the light at the end of the tunnel. Thanks StepChange for all your help. Reviewed on: 1st May 2024

Stephange helped me get my life back on track, no mo...

Stephange helped me get my life back on track, no more sleepless nights, no more worrying, they are an absolute godsend, I highly recommend them. Reviewed on: 1st May 2024

I feel less worried now and it's not affecting my me...

I feel less worried now and it's not affecting my mental health anymore. Reviewed on: 1st May 2024

When I was in a lot of financial difficulty and was...

When I was in a lot of financial difficulty and was scared about my next steps, I contacted stepchange who spoke with me indepth about how they could help, and arranged a repayment plan for me, all free of charge. Without them I would probably have had to go bankrupt. Reviewed on: 1st May 2024

Step Change have been very helpful.

Step Change have been very helpful in sorting out my debts. They talk you through what monies you have coming in and go through what your outgoings are according to a fixed system. After all this procedure the will let you know what is the best way to deal with your outstanding debts. Reviewed on: 1st May 2024

Understanding and non-jidgmental.

Understanding and non-jidgmental. Amazing when it feels like there is no answer and you are alone Reviewed on: 1st May 2024

Anxiety Relieved

They have taken away a lot of worry from us with their solution to our indebtedness with all our debtors agreeing to their programme for the monthly repayments. So they have taken a great weight off allowing us to get on with our lives without dreading the almost daily pressure of bills or unwanted phone calls from the numerous organisations we owe money to. Reviewed on: 1st May 2024

abbsolutly brillient.

abbsolutly brillient.Extreamly helpfull put muy life back on track Reviewed on: 1st May 2024

Great support in a time of anxiety

They supported us through our time to get out of debt. Nothing was too much trouble. Always replied to query emails promptly and were able to solve our problem Reviewed on: 1st May 2024

I’ve been on my debt plan for 8yrs, I’ve just got 1...

I’ve been on my debt plan for 8yrs, I’ve just got 1 payment left. Stress free to start and maintain. No calls from debtors and finally at the end of my journey. I can now get divorced and move on with my life. Reviewed on: 1st May 2024

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