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StepChange: Debt advice reviews

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4.95
Based on 16,646 reviews, last reviewed 11th May 2026
92850% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Step Change helped us take back control. Step change really helped us get back on our feet, we felt overwhelmed but the people there really help us get back ahead of everything and now we are... Read more Reviewed on: 11th May 2026
Jon's avatar
Jon

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16646)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

5
It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024
d parry's avatar
d parry

The care, attention to detail and encouraging suppor...

5
The care, attention to detail and encouraging support I have received from StepChange has allowed me to increase my confidence in money management. As a result, debt management has made me deal with my issues in a stress free way. I do not know what I would have done, had it not be for this incredible organisation and the staff team. Reviewed on: 1st May 2024
James Brookes 's avatar
James Brookes

I have been using Stepchange for a while now and the...

5
I have been using Stepchange for a while now and they have helped me a lot. They took over my debts and negotiated a payment which was much reasonable for me to pay my creditors. The staff i spoke to was most helpful. He gave me peace and calmed my nerves. Reviewed on: 1st May 2024
Naomi A's avatar
Naomi A

Great service

5
Easy to set up and the customer service colleagues are very helpful Reviewed on: 1st May 2024
von k's avatar
von k

Great service

5
Very understanding staff no judgement at all such a weight off my shoulders . Helped me choose the correct plan for me and once reviewed my circumstances had changed so the plan was rearranged by a really helpful member of staff . Excellent communication from the start . Also review regularly and tools to keep you on track and lots of information which is Very helpful Reviewed on: 1st May 2024
Christine Brogden's avatar
Christine Brogden

StepChange honestly changed my life.

5
StepChange honestly changed my life. I was in a very low place when I contacted them (after being highly recommended by a friend), and I'm so grateful for their support. I've been managing my debt with StepChange for over three years and I can now see the light at the end of the tunnel. I will be debt free in 12 months with so much thanks to StepChange. Reviewed on: 1st May 2024
Jen W's avatar
Jen W

Very pleased with Stepchange and how they have helpe...

5
Very pleased with Stepchange and how they have helped me to deal with my debt issues. Easy to complete any issues that might arise on line Reviewed on: 1st May 2024
anne t's avatar
anne t

In my depth of doom, they helped me

5
In my depth of doom, they helped me Reviewed on: 1st May 2024
lorraine's avatar
lorraine

They have been amazing

5
They have been amazing and it’s taken a huge stress off my shoulders. Reviewed on: 1st May 2024
Jennifer b's avatar
Jennifer b

No judgement - just help

5
They did not judge or make me feel like I was a stupid person for getting into debt - they just sorted out a plan for me. I cannot believe how easy they made it, just wish I had contacted them earlier! Reviewed on: 1st May 2024
Aileen Powell's avatar
Aileen Powell

Returned a QoL for the whole family

5
My circumstances changed dramatically leaving me in a position where debt was running away from me and my mail, post box and phone was inundated by creditors. Stepchange was a life changer, I wasn’t scrabbling to try to get payments made or losing sleep anymore. I got to engage in positive life experiences rather than having them pass by obscured by worry or doubt. I can’t thank them enough. Reviewed on: 1st May 2024
Alan's avatar
Alan

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