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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16688 reviews)

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4.95

Based on 16,688 reviews, last reviewed 12th May 2026

94950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Absolutely lifechanging - could not have managed my... Absolutely lifechanging - could not have managed my financial situation without the support of stepchange Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16688)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Contacted stepchange a few years ago because I was t...

Contacted stepchange a few years ago because I was totally in a mess with my finances couldn’t keep up with repayments was using different credit cards to pay each other wasn’t sleeping and was getting more withdrawn as time went on. Now I will be debt free later this year and I am so grateful for the help I received gave me my life back and helped me budget for a better financial future Reviewed on: 1st May 2024

income reduced

We unfortunately had our income reduced which meant we were struggling with our debts. we got in touch with step change and over a course of a few hours everything was set up and running. they literally did all the work for us so we didn’t need to get in touch with any companies. They sorted all the plan out. no one got in touch with us. They only thing we had to do was keep paying stepchange, they distributed the monies out. Once a year we do a review. That’s all. they are so good, they take everything you could possibly need into consideration during your budget, make sure you have enough money for everything you require then what’s left over is paid out. Reviewed on: 1st May 2024

Single parent with large debt.

Single parent with a large debt. After raising 2 children as a single parent I found myself in considerable debt. I turned to step change as I was unable to pay the monthly charges on my debts. They were not judgmental at all but put my mind at rest and helped me sort out my finances. I could not have done it alone. Over the years I have managed to pay off the majority of my debt without pressure from debt agencies and bailiffs. My life would have been very different if I had not been put in touch with them. Reviewed on: 1st May 2024

Great help

Gave us lots of advice and options and helped us sort things out would recommend 100% Excellent and very helpful and friendly Reviewed on: 1st May 2024

I have no idea what I would done without their...

I have no idea what I would have done without their excellent support They put me at ease from the first telephone call and helped me throughout my financial difficulties, their professional team are excellent I cannot praise them enough nothing was to much trouble for them as a result of which I am now debt free Reviewed on: 1st May 2024

So much thanks!

Truly great helpful experienced kind and respectful staff and service. I was very impressed after 4 hard moths of worry. Thank you all. Reviewed on: 1st May 2024

Life changing

StepChange have helped me turn my finances around. Things were spiralling out of control before my friend informed me of the charity. Ever since, I have been making payments in a way which is affordable, manageable, and realistic! I could not be more grateful for what they have done. The staff are extremely helpful and understanding, making every interaction easy. Reviewed on: 1st May 2024

Helpful and polite

Helpful and polite they helped me when I needed it. Reviewed on: 1st May 2024

Good advice

Good advice keeps me informed of my debts.deals with my payments to my creditors. Reviewed on: 1st May 2024

When I sought debt management advice, I was offered...

When I sought debt management advice, I was offered an array of options and helped to choose the best one based on my personal circumstances. Making changes is easy as I can manage my account online. Very professional and helpful cohort of staff. Reviewed on: 1st May 2024

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