Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16626 reviews)

View other StepChange products

4.95

Based on 16,626 reviews, last reviewed 11th May 2026

91950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange helped negotiating reduced payment terms StepChange reduced the complicated process of dealing with four creditors ... Each creditor operated in different ways when agreeing reduced payment t... Read more Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16626)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Outstanding!

Nothing more to say than just outstanding service, helped with everything Reviewed on: 1st May 2024

Great Company

They was very helpful, helped me now for more than 4 years. Great support and advice. Reviewed on: 1st May 2024

Stepchange helped me to get back on track with my fi...

Stepchange helped me to get back on track with my finances. I will always be grateful for what they done for me . Thank you StepChange Reviewed on: 1st May 2024

They sorted me out fantastic company gave me plenty...

They sorted me out fantastic company gave me plenty of advice Reviewed on: 1st May 2024

StepChange a calm support during time of need

A experienced and honest voice navigating you through the stressful pain points of debt. Ultimately you need to stick to your plan, but the monthly statements help you see light at the end of a tunnel. Reviewed on: 1st May 2024

Step change been very helpful for a number of years,...

Step change been very helpful for a number of years, dealing with my debts And continuing to date doing so Reviewed on: 1st May 2024

StepChange got me back on track.

Since using StepChange my life has changed immensely.Good advise from good people. Giving me the chance to get back on track and in control Reviewed on: 1st May 2024

Helped us deal with all our creditors.

Helped us deal with all our creditors. And helped us to work out an affordable repayment plan at one of our most stressful times! Reviewed on: 1st May 2024

I was in over 20k of debt

I was in over 20k of debt, Paying nearly 600 out of salary on debts. This left me with little to spend on other cost and any luxuries. Initially i got help via another company on social media. They were going to do similar, but their plan took a fee too. I contacted step change. It was easy online. A plan was sorted and monthly payments that were manageable. Leaving more cash for other cost and other luxuries etc. They have always been helpful, even when creditors send letters. They advised well. Also they sorted any new debts too. Im now paying of debts, not as quick, but interest is frozen, i have enough cash left over to live and not worry. Reviewed on: 1st May 2024

Has taken the pressure off so now I can breath and d...

Has taken the pressure off so now I can breath and don’t get anxiety every time a letter comes through my letter box Reviewed on: 1st May 2024

Alternative products

Debt solutions
from Back2Credit 4.91 from 2016 reviews
Advice service
from Debt Free Advice 5.00 from 5 reviews
Debt Management
from DFH Financial Solutions 3.67 from 3 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub