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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Friendly and professional.

Friendly and professional. They have sorted everything out for me and I can worry less. Reviewed on: 3rd May 2024

Sorted me out

Very helpful company sorted out my debts to a manageable amount to pay, so me and my wife were more comfortable. Reviewed on: 3rd May 2024

gave me back my life took a huge weight off my shoul...

gave me back my life took a huge weight off my shoulders first class service Reviewed on: 3rd May 2024

Wonderful service.

I was at my wits end worrying about my debts, that weren’t even my fault. Someone recommended StepChange to me and within a short time they provided much needed help. Never judgemental and very kind and knowledgeable. I can never thank them enough. If you find yourself in a difficult position, not seeing a possible solution, just contact StepChange for invaluable advice and help. Reviewed on: 3rd May 2024

Had money problems.

Had money problems. Contacted StepChange Everything was so simple and easy to set up. Highly recommend Reviewed on: 3rd May 2024

Would recommend stepchange debt charity to everyone.

Would recommend stepchange debt charity to everyone. They have been excellent from the start of our DMP till the end. So glad I found them. They are very efficient getting things sorted and put my stress and anxiety at ease with the pressure the creditors was putting us under. Thanks again StepChange. Reviewed on: 3rd May 2024

Amazing team

The team is always very polite and very efficient Reviewed on: 3rd May 2024

It was great to have a very professional team that s...

It was great to have a very professional team that support my way out of debt Reviewed on: 3rd May 2024

All excellent, saved me a huge amount of grief.

All excellent, saved me a huge amount of grief. Sometimes difficult to get hold of someone however their service is invaluable. Reviewed on: 3rd May 2024

Looks like fraud.

Started took money from my account but still haven't sorted out my depts Reviewed on: 3rd May 2024

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